Analyst-Voice
6 days ago
Bucharest
Romania
Job Family
Delivery Operations (Voice)
No. of Positions
1
Job Description (Posting).
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by
To learn more about how we can supercharge progress for you, visit
Analyst - Voice
Job Summary
To ensure the seamless operation and maintenance of voice communication systems by monitoring, troubleshooting, and providing technical support to enhance service reliability and performance. (1.) Key Responsibilities
1. Oversee And Resolve Issues Related To Voice Communication Systems
Provide Technical Support And Serve As An Escalation Point For Voice-Related Issues
Maintain Active Communication With Customers To Address And Resolve Service Issues
Create And Maintain Documentation On Voice Processes And Generate Reports On System Performance And Issues
Employee Group
Business Line FT
Entity
BSERV
Auto req ID
1633807BR
Expected Date of Closure
05-Jan-2026
Reporting Manager Designation
DIRECTOR
Skill (Primary)
Domain Competencies (BSERV )-Telecom-Telecom : Networking
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