Backup Engineer

Who we are

By joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years' timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.

This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.

What you'll be doing

• Ensuring IT infrastructure and systems remain operational by proactively identifying, investigating, and resolving incidents and problems.
• Managing incidents to resolution, ensuring zero missed SLAs and achieving client satisfaction by building and supporting technology solutions.
• Investigating technical support issues, identifying root causes to prevent recurrence.
• Handling incident, problem, event, and request management, including identifying issues, developing workaround plans, and implementing resolutions within SLAs.
• Managing and optimizing backup infrastructure operations, including monitoring, reporting, and implementing changes or service requests.
• Documenting technical processes and providing on-call support.
• Participating in and leading technical projects, including DR/BCP testing, change management, and service improvement initiatives.
• Monitoring and reporting on server environments and SLAs, handling priority management, and escalating issues as needed.
• Ensuring integration with other organizational teams and evolving service delivery methods and tools.
• Utilizing automation tools for administration and monitoring of backup systems.
• Performing security hardening, patches, updates, and system performance troubleshooting.
• Overseeing daily backup activities, troubleshooting failures, and automating repetitive tasks.
• Implementing security policies, performing vulnerability assessments, and ensuring compliance with industry standards.
• Managing security tools, monitoring systems, and handling escalations.
• Managing hybrid cloud environments (AWS/Azure), implementing cloud security measures, optimizing resources.

What you'll bring along

• Bachelor's degree or equivalent level through experience and professional training
• Minimum 5-10 years of experience in a mid to big size infrastructure
• Hands-on experience with backup, and recovery for databases such as Microsoft SQL, MySQL, PostgreSQL, Oracle RAC, and MongoDB, as well as platforms like VMware and Terraform.
• Proven experience managing large-scale backup, and recovery across on-premises, co-location, and cloud environments.
• Extensive knowledge of backup tools and administration (e.g., VEEAM, Veritas NetBackup, OKM, Commvault, Rubrik).
• Strong knowledge of Windows and Linux server platforms, backup technologies, and cyber resiliency principles.
• Familiarity with cloud platforms and automation tools like Ansible, with scripting skills for configuration management.
• Ability to quickly learn new technologies through self-study.
• Strong communication skills, structured thinking, and process-oriented approach with attention to detail.
• Proven ability to work independently, manage time effectively, and thrive under pressure while meeting tight deadlines.
• Service-oriented mindset with excellent organizational and problem-solving skills.
• Excellent command of both spoken and written English