Customer Service Representative

Diversey - Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit

Customer Service Rep serves as a knowledgeable point of contact for customers. Their overview and overall purpose involve; Advanced Issue Resolution, Mentorship and Training, Process improvement, and Customer Service Management. The purpose is to contribute to continuous improvement efforts, and cultivate strong relationship with Customers to drive satisfaction and loyalty. 

Key Accountabilities:

• Support sales team by answering inquiries, providing information, and assisting with order processing.
• Collaborate with the sales team and business support to identify customer needs and opportunities for upselling.
• Handle customer complaints or issues related to sales and ensuring prompt resolution.
• Develop and maintain strong relationships with customers through regular communication.
• Anticipate customer needs and proactively offering solutions or suggestions to enhance their experience
• Personalize interactions to make customers feel valued and appreciated.
• Monitor customer accounts for any changes or issues and taking proactive steps to address them.
• Identify opportunities to optimize customer accounts and maximize sales potential.
• Continuously enhancing skills and knowledge through training, workshops, or professional development opportunities.
• Mentor and support junior representatives/specialists, providing guidance and assistance as needed.
• Handle escalated issues and resolve complex problems effectively.
• Collaborate with other departments to address customer concerns and improve processes.
• Assist in developing training materials and conducting training sessions for junior staff.
• Provide feedback to management regarding areas for improvement
• Perform any other tasks related to the function, depending on needs (integrations, projects, etc.)
• Continuously enhancing skills and knowledge through training, workshops, or professional development opportunities.

Experience:

• Recommend 2/3+ years Customer Service Experience (internal/ external)
• Fluent in English (depending on the country), with strong written and verbal communication skills
• Intermediate computer Skills with accurate keyboarding skills. Experienced in using MS Word, Excel, Internet applications including email, ERP systems (SAP/JDE/AS400)

Benefits: 

• Meal Vouchers (30 ron per each working day)  
• Life Insurance  
• Private Medical Care  
• Holiday Allowance  
• Christmas and Easter Bonus  
• Extra vacation days (Birthdays and 1 additional day added every year of employment)  
• Annual Bonus (Target based) 

Why Join Us? 
 
At Diversey, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry. We offer exciting career growth opportunities in a global organization that values innovation, sustainability, and collaboration. 
 
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you. 
 
At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team. 
 
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