Conversion and Retention Agents

3 days ago

Bucharest, Bucureşti, Romania beBeeRetention Full time

Unlock Your Potential: A Dynamic Role Awaits in Bucharest, Romania

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We are seeking talented Conversion and Retention Agents to join our growing team in Bucharest. If you have a passion for customer interaction and at least one year of experience in a similar role, this opportunity is perfect for you.

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  • The ideal candidate will be able to build strong relationships with existing clients to enhance satisfaction and loyalty.
  • You will develop and implement strategies to retain clients and reduce churn.
  • Analyze customer feedback and data to identify and resolve issues.
  • Collaborate with internal teams to ensure a seamless customer experience.
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Key Responsibilities:

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  • Client Relationship Building: Foster long-term relationships with clients to boost satisfaction and loyalty.
  • Retention Strategies: Develop and execute plans to retain clients and minimize churn.
  • Customer Feedback Analysis: Analyze customer feedback and data to pinpoint and resolve issues.
  • Team Collaboration: Work closely with internal teams to provide a smooth customer experience.
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Required Skills & Qualifications:

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  • At least 1 year of experience in a retention role.
  • Fluency in one or more of the specified languages (Portuguese, Spanish, French, Dutch).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving capabilities and attention to detail.
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Benefits:

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  • Competitive salary and comprehensive benefits package.
  • Diverse, multicultural work environment.
  • Opportunities for continuous learning and career advancement.
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Why Join Us?

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  • Achieve a better work-life balance.
  • Pursue your professional growth.
  • Enjoy a dynamic and supportive team environment.
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