IT Technical Assistant

We are seeking tech-savvy professionals to join our dynamic team as IT Customer Support Specialists. In this role, you will be the primary point of contact for customers seeking technical assistance via telephone, email, or chat.

Responsibilities:

• Provide accurate and optimal IT solutions to customers;
• Troubleshoot various issues related to office software, Windows, Outlook, internet connectivity, and specific applications;
• Collaborate with other teams to resolve customer and support issues effectively;
• Maintain a high level of customer satisfaction by following up on existing backlogs and meeting project performance indicators;
• Communicate effectively with colleagues and escalate complex issues when necessary.

Requirements

To succeed in this role, you should possess:

• Fluent German and English language skills (B2/C1);
• A strong background in customer service, with excellent interpersonal and active listening skills;
• The ability to work in a dynamic environment, multitask, and adapt to changing situations;
• Availability to work flexible hours, including shifts if required.

Benefits

We offer a competitive package, including:

• Permanent contract;
• Centralized offices with modern facilities and equipment;
• Competitive salary and performance bonus;
• Expense account for holidays and meal tickets;
• Ongoing training opportunities and professional development;
• Comprehensive medical package and extra vacation days.

Culture

We value diversity and inclusion in our workplace, fostering an environment where everyone can grow and thrive. All our positions are open to people with disabilities, and we strive to create a culture of equality and respect.