Global Support Specialist

Job Overview

We are seeking a highly skilled IT Global Service Desk Analyst to join our team in Romania. As part of a larger team, you will be assisting with different projects, troubleshooting technical issues, and adding value to the overall global service desk.

In this role, you will have hands-on interaction with different departments and people, responding to user requests globally for service, troubleshooting problems, and helping develop solutions. You will also assist and execute cloud production deployments based on playbooks, access management, and securing customer data.

This is an excellent opportunity to gain experience with the technical operations of a large organization dedicated to supporting critical infrastructure worldwide.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for service requests and incidents.
• Troubleshoot and support on-premises and cloud infrastructure issues.
• Assist and execute cloud production deployments based on playbooks.
• Access management and securing customer data.

Requirements

To succeed in this role, you will need a Bachelor's degree in computer science or a related field, as well as proficiency in Windows 10/11, Windows Server, and/or Linux systems server. Basic understanding of mac OS and strong Microsoft Office 365 administration skills are also required. Additionally, you should have a can-do attitude, willingness to engage with departments and people, and ability to define problems, collect data, establish facts, and draw valid conclusions.

Preferred Qualifications

• Demonstrated understanding of Cyber Security, Security Operations, and Incident Response.
• Basic understanding of ITIL concepts – asset management, incident management, and service management.
• Knowledge of SIEM, threat intelligence platforms, vulnerability assessment tools, Cloud platforms, EDR, Cyber threats, attack vectors, exploitation methods, IOC and TTP's, Infrastructure and Application security in a distributed environment.

About This Role

This is a fantastic opportunity to work on various projects, contribute to business resiliency exercises, and participate in incident response lifecycle. You will also have exposure to OPSWAT's IT leaders, work at a global service desk, and gain experience with technical operations of a large organization dedicated to supporting critical infrastructure worldwide.

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