Custommer Support Specialist with German
1 month ago
Responsabilities:
Review approved underwritten proposals for accuracy and completion. Process and administer finance contracts, supporting documentation and customer KYC Know Your Customer proofs
In case of information discrepancies on proposal, work on remedial measures to obtain more/correct information
Communicate effectively with dealers, both verbally and in writing. Answer questions about the loan application process, explain loan terms and conditions, and provide guidance to dealer when required
Engage with employees from other departments within the organization, such as customer service or underwriting, to ensure that loan applications are processed quickly and efficiently.
Process PEPS - Politically Exposed Person and Sanctions, investigating and escalating any matches
Comply with all relevant regulations, including those related to consumer protection and data privacy
Key Requirements:
Fluency in spoken and written German language. Should be able to hold seamless conversations in German over phone and chat with dealers and other external parties
Working knowledge of English language - Candidate should be able to understand in-person conversations in English as part of training modules or regular discussion, and also read emails/documents written in English. Basic fluency in language will suffice
Knowledgeable about the automotive finance or banking industry – is advantage
Previous experience in underwriting / purchasing roles with banking or non-banking financial firms is preferred.
Good at working with numbers
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