Customer support with German
4 weeks ago
Our workplace:
An American company where management standards for every company in the world are the same - everyone is equal, and there is cultural diversity in the teams. You will be responsible for global projects for the largest companies in the world in the field of software, internet marketing, internet platforms and devices.
Responsibilities:
Contact with users (B2B) via email, phone and chat
Represent the organization as a contact unit with strategic users
Apply solutions and responses to customer inquiries by responding to their needs
Escalate complex user issues
Ability to draw conclusions
Identify opportunities to improve the user experience (through the use of better tools or product enhancements)
Work to solve user problems as first contact (escalating when access limitations or tool limitations or technical complexity are present).
Requirements:
Knowledge of German OR Italian OR French min. C1 and English min. B2
Min. 1 years of experience in any form of customer service (Technical, Financial, Customer Service Support, Call Center, in tourism and hotel industry )
Ability to maintain the highest level of customer satisfaction
Willingness to work in shifts: Shift 1: 8 Am to 5 Pm. Shift 2: 1 Pm to 10 Pm – Rotational. 5 working days at the week (Monday to Sunday).
Willingness to work full from office in Bucharest.
Our client offers:
Meal vouchers
Gift voucher for Christmas and Easter
The 13th salary
Allowance for afternoon and evening shifts
Referral bonus
Parking spaces
Private health insurance (Regina Maria)
7Card Digital
Modern and comfortable office#customer support #frontoffice #callcenter #shifts #troubleshouting #help #ticket #corporation #bucharest #german #french #italian #help desk # it support
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