Junior Engineer 1st Line

Who We Are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About This Role We are seeking a Network Operations Engineer to provide first-line technical support for live telecommunications and IT systems serving Vodafone operating companies and partner networks. This role is ideal for individuals with a passion for telecommunications, networking technologies, and systems troubleshooting who want to build hands-on experience within a global technology environment. You will contribute to maintaining service stability, resolving technical incidents, supporting software and hardware implementations, and ensuring network performance meets customer and business expectations. Where required, you will collaborate with wider technical teams to investigate and resolve complex issues. What You’ll Do Provide first-line technical support for live telecommunications and IT systems. Monitor, investigate, troubleshoot, and resolve software and hardware incidents. Support the implementation and configuration of new software solutions and functionalities. Perform system testing activities to identify and resolve technical issues before production deployment. Configure, integrate, and optimise network software parameters to meet quality and performance standards. Analyse and resolve issues impacting fixed and mobile telecommunications environments. Carry out preventive system checks and support continuous service improvement initiatives. Investigate technical requests received from operational teams and service management functions. Escalate complex incidents to higher technical support levels when appropriate. Support network stability, availability, and performance across customer environments. Contribute to software customisation and deployment activities where required. Work collaboratively with internal stakeholders to ensure timely incident resolution and service excellence. Who You Are A graduate of a technical university programme such as Telecommunications, Computer Science, Software Engineering, Automation, or a related discipline. Fluent in English, both written and spoken. Additional European Language Skills Are Considered An Advantage. Knowledge of operating systems, databases, and IT applications within telecommunications environments. Understanding of networking concepts and technologies, including GPON, FTTH, and IP networking. Strong analytical and problem-solving capabilities. Ability to prioritise tasks and work effectively in a fast-paced operational environment. Comfortable working with technical incidents and service restoration activities. Collaborative team player with strong communication skills. Willingness to participate in shift-based operations, including occasional weekend or out-of-hours support where business requirements apply. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the

job description
, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's In It For You
- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off
- Special Paternal Program
- 4 months of paid paternity leave #VOIS What Skills You Will Learn Telecommunications network operations and support. Incident management and technical troubleshooting techniques. Network monitoring and service assurance practices. GPON, FTTH, and networking technologies. Software deployment, testing, and configuration management. Telecom systems optimisation and performance analysis. Stakeholder communication and operational service delivery. Technical escalation management and collaborative problem-solving. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/