Digital Workplace Platforms Solution Architect

Part of Stefanini's Infrastructure Services Division, the Digital Workplace Platform (DWP) team continues to grow, and we are looking for a Solution Architect to join our Professional Services team. As a Digital Workplace Platforms (DWP) Solution Architect, you will be involved throughout pre-sales cycles (i.e., RFIs, RFPs) but also in post-sales activities (i.e., Workshops, PoCs, Projects), working together with pre-sales, sales, delivery, and SME teams to understand our customer needs, challenges, and strategies in order to design, propose and deliver a comprehensive tailored solution. We are looking for a profile with a solid Microsoft 365 technical background combined with strong customer leadership skills. This role will require significant customer interaction and will drive architecture planning. The candidate must have broad, multi-discipline, Enterprise IT experience and must deliver customer-centric solutions that improve the user experience. Main

Responsibilities:
• Participate in Pre
- and Post-Sales activities, capturing customer technical and business requirements, crafting a technical solution, and providing context and direction during the sales and transition cycles
• Act as Digital Transformation advisor to our customers by building a tailored Digital Workplace roadmap
• Support Stefanini Infrastructure Services' business development efforts by collaborating and providing the required input into new opportunities within existing or potential customers
• Document and design service offerings along with best practices and recommendations inside the Digital Workplace Platform catalog and drive their maturity growth
• Collaborate with DWP Delivery Teams helping to advise on design and architecture of solutions and their high-level implementation plans
• Contribute to DWP teams' growth by providing technical mentorship and guidance
• Have a broad understanding of Stefanini's Infrastructure Services portfolio and technology landscape
• Creatively and collaboratively design complex solutions integrating components from multiple technology driven towers
• Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients
• Help write Service Descriptions, Proposals and Scope of Work documents to match agreed solutions (managed services and projects). Job

Requirements:
• Several years of demonstrated experience in IT Outsourcing and Managed Services delivery, solutioning/pre-sales, product management or consulting
• Broad expertise in solutioning digital workplace managed services and/or projects (>5 years)
• Strong hands-on experience in designing, configuring, implementing, administering, and supporting Digital Workplace communication and collaboration platforms such as Microsoft 365 and interconnected technologies (i.e., AD, AADConnect, ADFS, Azure AD, Identity Provider Solutions like i.e., Okta, Azure and other Automation Solutions, Exchange Server, mail relay and hygiene technologies and/or Migration Tools, etc.)
• Previous experience with solutioning & responding to RFI's\RFP's
• Able to work autonomously to assist in developing client proposals and support the bid management team with specialized technical expertise. This includes responding to customer demands, RFP requests and having an advisory role during pre
- and post-sales cycles
• This role will enable technical transitions and transformations with our customers and prospects by exploring and understanding their technology challenges and requirements
• Translate customer insights into solutions throughout the design phase using experience, industry best practices, technology, and Stefanini's Managed Services capabilities
• Analytical thinking skills and a proactive approach to problem-solving
• Act as technical evangelist in the organization by keeping abreast of latest technology products and trends. Promote existing and new capabilities and offerings to internal groups, partners, and clients
• English proficiency both written and verbal, with any additional West European languages being a plus
• Experience in a customer-facing technology consultancy role
• A customer-oriented attitude and strong communication & presentation skills are a requirement
• Exhibit good interpersonal skills and ability to communicate confidently & concisely with audiences at all levels, manage expectations and explain technical details
• Ability to develop and maintain excellent relationships with external and internal stakeholders
• Good understanding and working experience with ITSM Tools and ITIL Methodology
• Industry recognized technical certification(s) is highly recommended
• Experience working across multiple industries
• Experience working in a multi-national organization and having good cultural sensitivity awareness. This

job description
outlines the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties and responsibilities. Additionally, the responsibility to possess the necessary employment documents for this country rests with the candidate.

What we offer
You will find here not only an environment where you can do meaningful work and feel supported, but also a benefits package designed to foster your growth and wellbeing:
• Soft skills and technical training for current and emerging products and technologies
• Mentoring programs that connect you with mentors from around the world
• Employee Assistance Programs to support your wellbeing, both personally and professionally
• Career development opportunities to grow within the team
• Special referral bonuses for recommending friends
• A friendly team eager to welcome you.

About us
Stefanini is a Brazilian multinational company with 39 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results. We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. We are a group that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. If you are looking for a place to develop, innovate, and be part of something bigger, then Stefanini is your place. Our commitment to inclusion and fairness: At Stefanini, we are fostering a workplace where it is safe to express oneself and everyone is treated with dignity, respect, and fairness. We welcome people of all backgrounds, regardless of race, ethnicity, color, nationality, gender, gender identity or expression, sexual orientation, age, religion, belief and disability. Every individual is encouraged to be their authentic self, as diverse perspectives strengthen our teams, drive innovation, and contribute to our success. Our recruitment process is designed to be fair, consistent, and inclusive. We act in a transparent and fair manner in our employment practices, ensuring that all employees receive equitable compensation for their contributions, regardless of their background. What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist