VCS Technical Support Senior Specialist

Are you ready to build the technology that powers a safer and more connected world? At Rohde & Schwarz, we don’t just follow tech trends
- we set them. For over 90 years, we have been a global leader in test and measurement, secure communications, and RF technology. As a privately owned company, we think in generations, not just quarters, offering our engineers a unique blend of stability, autonomy, and cutting-edge innovation. Global Impact, Local Excellence In Romania, our story is one of rapid growth and specialized expertise. Based in our Pipera Headquarters, our team at Rohde & Schwarz is a center of excellence for telecommunications and mission-critical systems. We are currently expanding our Bucharest hub, offering you the chance to work on high-impact projects that reach global markets while being part of a vibrant, local engineering community. The Mission We are looking for a VCS Technical Support Senior Specialist to ensure the highest level of technical excellence and operational continuity for Rohde & Schwarz Topex clients operating in mission-critical environments. The role acts as a vital bridge between complex Romanian-engineered innovation and international client requirements, ensuring that every interaction reflects the quality and reliability of the Rohde & Schwarz brand. What You Will Do:
• Facilitate and lead technical discussions between the customer and the local support teams for complex issues related to VCS systems.
• Collaborate closely with engineering teams, R&D and customers to diagnose root causes, ensure minimal downtime and restore optimal system functionality.
• Prepare, analyze and maintain comprehensive reports focused on system performance, technical incident resolutions, root-cause analysis, and service level agreements (SLAs).
• Utilize data visualization tools to provide technical insights and recommendations for process and system improvements.
• Act as technical deputy to the Customer Support Manager, handling escalated technical customer inquiries, coordinating cross-functional technical teams, and managing day-to-day technical administrative tasks to support global operations.
• Identify opportunities to enhance technical support processes and tools, implement efficiency measures, and contribute advanced technical content to the internal knowledge base. What Makes You a Great Fit:
• Higher education completed with a bachelor's degree or equivalent experience.
• Minimum of 3 years of experience in leacing a technical customer support or a similar team within the telecommunications or mission-critical communication systems industry.
• Proven track record of operating effectively within multinational environments, demonstrating the cultural intelligence needed to navigate global organizational structures.
• Hands-on experience with VCS or similar IP-based communication systems is highly desirable but not mandatory.
• Demonstrated success in auditing, optimizing, or implementing new support workflows and operational processes to improve efficiency and service quality.
• Advanced presentation and negotiation skills, with the ability to influence internal stakeholders and maintain professional authority when dealing with concise, "mission-critical" clients.
• Expertise in networking (CCNA certification or higher strongly preferred) and Linux systems administration. Why Join Rohde & Schwarz Romania?
• Innovation-First Culture: We invest in our employees, providing them with the tools and freedom to build truly "next-gen" products.
• Stability & Purpose: We are a company that prioritizes long-term vision and technical excellence over short-term gains.
• Professional Growth: As our businesses grow, so do your opportunities for career advancement and skill development.
• A Great Place to Work: Located in the heart of Bucharest’s tech hub (Pipera),

we offer
a collaborative atmosphere where your contribution truly matters. Ready to lead the next breakthrough? Join us today and help us develop the technology that makes a difference. #RohdeSchwarz #RohdeSchwarzTopex #BucharestJobs #EngineeringCareers #SoftwareDevelopment #HardwareEngineering #RFTechnology #TechInnovation #RomaniaTech #Pipera #JoinTheTeam