German-Speaking Customer Service Advisor – Hybrid in Bucharest, Romania

Are you a German-speaking professional looking for a Customer Service opportunity in Bucharest with a hybrid working model? We are looking for a German-Speaking Customer Service Advisor to join an international team in Bucharest, Romania. You will support customers through multiple communication channels, solve inquiries, and contribute to a positive customer experience.

Location:
Bucharest, Romania Work Model: Hybrid – 3 days on-site & 2 days remote Employment Type: Full-time, permanent contract Working Schedule: Monday–Friday, 09:00–18:00 German: C1–C2 English: Minimum B2 Base Net

Salary:
5,569 RON/month Hybrid/Work Setup Allowance: 400 RON net/month Total Base Net Income: 5,969 RON net/month Meal Vouchers: 25 RON per worked day

About The Role
As a German-Speaking Customer Service Advisor, you will communicate with customers via phone, email, and live chat, helping them with their inquiries and providing professional, solution-oriented support. You will also document customer interactions accurately in CRM systems, collaborate with internal teams, escalate more complex cases when necessary, and identify relevant cross-selling or upselling opportunities. Your Responsibilities
• Provide German-speaking customer support via phone, email, and live chat
• Understand customer needs and provide clear, effective solutions
• Accurately document customer interactions in CRM systems
• Collaborate with internal teams to resolve customer inquiries
• Escalate complex cases when required
• Identify appropriate cross-selling and upselling opportunities
• Maintain a high standard of customer service and communication What We Are Looking For
• German proficiency at C1–C2 level, both spoken and written
• English proficiency at B2 level or higher for internal communication
• Strong communication and active-listening skills
• Customer-focused, patient, empathetic, and solution-oriented approach
• Good computer literacy and knowledge of MS Office
• Customer service experience or confidence communicating with customers via phone, email, and live chat
• Familiarity with CRM systems and customer interaction documentation
• Comfortable with cross-selling and upselling
• Ability to collaborate effectively with internal teams

What We Offer
• 5,569 RON net monthly base salary
• 400 RON net monthly hybrid/work setup allowance
• Total base net income of 5,969 RON/month
• 25 RON meal vouchers per worked day
• Performance bonuses based on customer satisfaction (CSAT) and service quality KPIs
• Additional earning opportunities through cross-selling and upselling
• 25% premium for rare weekend or overtime coverage
• Full-time, permanent employment
• Hybrid working model with 2 remote days per week
• International working environment Training You will receive an initial 1-week training program, scheduled Monday–Friday from 10:00 to 17:00. Apply now and take the next step in your international customer service career in Bucharest, Romania.