Information Technology Production Manager

About our team

BCR is the place where you learn, grow, and contribute to shaping the future of banking. We are recognized as a school of excellence in banking, a top employer in the banking sector, and a team open to learning, where every colleague feels noticed and valued.

We are an organization that values people and supports them in having a life that brings fulfillment, security, and balance.

How you will contribute

• Monitor critical Business services and related IT applications, with extended support, according to bank-defined priorities or needs;
• Conduct initial investigations necessary for proactively identifying or remediating incidents in their early stages, based on existing documentation and instructions;
• Escalate incidents to levels 2 and 3 support or external support (Erste Digital) if resolution is unsuccessful at the local technical team level;
• Coordinate the initial investigation of major incidents and ensure communication with all business or technical entities involved in resolving incidents;
• Ensure the tracking of patch and maintenance activities (both outside and during working hours) according to schedules;
• Act as a single point of contact for major change support and after-hours support for Erste Group's support and maintenance entities;
• Record incidents raised through various communication channels / or identified through monitoring alerts, classify and assign incidents posted on the internal IT Outages portal;
• Monitor the progress of incident resolution according to assigned competencies, utilizing the knowledge held;
• Ensure the follow-up process / initiation of incident report completion for identification of root cause critical incidents, resolution and prevention of subsequent similar incidents, in collaboration with the responsible IT areas;
• Inform business partners about the existence and status of resolving major incidents in progress;
• Verify with end-users whether the proposed solution resolves the problems and, if confirmed, close the incident;
• Periodically inform about the occurrence of incidents if they are repetitive, escalating potential problems generated by them to the responsible technical teams;
• Execute any tasks received in connection with his/her activity, entrusted by the hierarchical superior and which do not contravene the legal provisions in force.

What will help you be successful

• BSc or higher education in economics or computer science;
• Minimum 2 years' experience in the field;
• Good knowledge of banking activity, specific legal and internal regulations of the field of activity;
• Medium technical knowledge in the areas of IT infrastructure administration, networks and communications, IT security, central servers and related operating systems, databases, middleware and IT applications. Knowledge of the principles of systems used in IT security operation - SIEM, IDS/IPS, firewall, web application firewall, DLP, DoS/DdoS, Antivirus/Antimalware is an advantage;
• Legislative knowledge and specific regulations in the IT and financial banking field
• Experience with IT monitoring and incident management policies and procedures, maintaining and improving technical documentation specific to monitoring activities;
• English language – conversational.

Sounds like you'd be a good fit? Well, check out what we provide for our passionate people

• Monthly budget for flexible benefits through the Benefit Online platform;
• Performance-based bonus;
• Banking facilities, benefits for private pension and discounts on insurance policies;
• Gifts for special occasions;
• Private medical services for you and your family;
• Hybrid and flexible work schedule;
• Up to 27 vacation days depending on your professional experience;
• Extra 7 days off per year if you have used up your vacation days;
• One day off for your birthday;
• Wellbeing, personal and professional development programs, and platforms that allow you to learn anytime, anywhere, and from any device;
• Subscription to Bookster.

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