HR Operations Team Leader

About Betfair Romania Development
Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world's leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming,

Our Values
The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.

Win together | Raise the bar | Got your back | Own it | Positive impact
About Flutter Functions
The Flutter Functions division is a key component of Flutter Entertainment, responsible for providing essential support and services across the organization. The division encompasses various corporate functions, including finance, legal, human resources, technology, and more, ensuring seamless operations and strategic alignment throughout the company

Job Summary
The HR Operations Team Lead is responsible for leading a team of HR Operations Partners who manage end-to-end customer queries, HR transactions, and projects. This role ensures seamless collaboration with HR People Partners, HR Managers, Talent Acquisition, Reward, and Payroll teams. The position holder acts as a trusted consultant, ensuring compliance with local labor legislation and company policies, while driving process improvement, data accuracy, and team development.

Responsibilities

• Lead and coordinate a team of HR Operations Partners, covering the full employee lifecycle.
• Communicate with HR departments across company locations to ensure efficient and unified collaboration.
• Act as a consultant for HR teams and department leaders to ensure correct implementation of HR processes according to legislation and internal policies.
• Ensure accuracy and integrity of employee data for reporting (weekly, monthly, or ad-hoc).
• Provide expert information on labor law, HR policies, and practices to both employees and management.
• Support and participate in HR projects, audits, and integrations between local and global systems.
• Prepare and manage legal HR documents (hiring, terminations, certificates) and oversee personnel files and Reges Online submissions.
• Collaborate with IT/HR systems teams to automate and update internal software for process optimization.
• Draft and analyze reports on employees and employment data.
• Encourage and support team members' professional development by identifying opportunities and providing continuous coaching.
• Monitor KPIs, analyze team performance, and implement contingency plans to mitigate potential risks.

Required Qualifications

• Advanced level of English (spoken and written).
• Minimum 3 years of experience in HR roles, preferably with exposure to HR operations.
• Strong knowledge of Romanian labor legislation, including Reges Online.
• HR qualification/certification is an advantage.
• Solid Microsoft Office knowledge.
• Proven ability to prioritize effectively in high-volume situations.

Key Competencies And Skills

• Leadership & People Management: Ability to motivate, coach, and develop a team to achieve excellence.
• Stakeholder Management: Strong collaboration skills, with the ability to maintain relationships across HR functions and business leaders.
• Problem-Solving & Analytical Thinking: Capable of interpreting HR data, identifying trends, and recommending solutions.
• Process Improvement: Ability to streamline workflows and contribute to HR digitalization and automation initiatives.
• Communication Skills: Clear, concise, and persuasive communication, both verbal and written.
• Resilience & Adaptability: Comfortable working in fast-paced environments with changing priorities.
• Attention to Detail: Ensures accuracy and compliance in all HR-related processes.
• Demonstrated ability to work effectively with diverse teams across various departments, fostering an environment of open communication and shared goals to achieve collective success.
• Proven ability to set ambitious goals and continuously strive for improvement/Demonstrates a strong focus on achieving high-quality outcomes, consistently pushing for greater efficiency and performance.
• Committed to being a reliable and supportive team member, fostering trust and collaboration.
• Ability to make informed and confident decisions while bringing your own perspectives to the table.
• Demonstrates a strong commitment to understanding and meeting the needs of stakeholders and customers. Ensures that decisions and actions have a positive, lasting impact by delivering solutions that exceed expectations, building trust, and fostering long-term relationships

Benefits

• Hybrid & remote working options
• €1,000 per year for self-development
• Company share scheme
• 25 days of annual leave per year
• 20 days per year to work abroad
• 5 personal days/year
• Flexible benefits: travel, sports, hobbies
• Extended health, dental and travel insurances
• Customized well-being programmes
• Career growth sessions
• Thousands of online courses through Udemy
• A variety of engaging office events

Disclaimer
We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we're part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we'll see how we can accommodate them.

We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.

By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.