Procurement Services Group Leader with English, Timisoara

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as
Procurement Services Group Leader
will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

Responsibilities:

• Work with the team to ensure all incoming Procurement Services requests: PR to PO / RFX/ Contract Management are responded/treated on a day-to-day basis within the given language scope and within the agreed SLA and accuracy
• Meeting SLAs, Dashboard Reports, Handling client calls, Escalation process
• Manage all Procurement Services related processes on operational, policy, process, procedure, technical and migration documentation
• Direct communication with the client, addressing any escalations, ensuring timeliness and qualitative delivery and reporting
• Resolve/monitor resolution for all complex queries captured and recorded by team leaders, providing guidance on the tools and processes in scope
• Monitoring of Backlog and proactively follow up with assigned Teams
• Promote improvement initiatives - initiate and lead continuous improvement initiatives
• Comply with the quality assurance procedures
• Use problem management information proactively to assist in the recognition and prevention/resolution of recurring problems
• Perform problem analysis, trending and reporting, including root cause analysis for escalations
• Create different reports for Business / internal purpose; prepare daily, weekly and monthly reports
• Provide support to the various end users & managers
• Ensure adherence to process essentials and compliance to customer requirements
• Ensure the team is kept motivated and be responsible for performance evaluation (including 1on1 with all direct reports)

Skills required:

• Foreign languages skills:
• Advanced
  English
  language skills (written, reading and spoken)
• French
  language would be an advantage
• Excellent domain knowledge – Procurement / Customer Services / Quality initiatives
• Very good verbal/written communication skills
• Focused on process improvements
• Problem analysis and problem solving
• Strong customer focus orientation along with team spirit
• Excellent Management skills
• Ability to work with MS Office software packages (Excel and PPT especially), SAP/ARIBA
• Proactivity: assuming responsibility, actively involved
• Ability to work with numbers and large amounts of information
• Ability to keep tight deadlines, Planning and organizing capacity

Benefits:

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points
  (WCP)
  & Long service award
  (LSA)
  platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program
  with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. We welcome all applicants.