Quality Analyst with Italian, Global Solutions

The Global Solutions Risk and Compliance (GSRC) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Senior Compliance Associate is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited or regulated by Law and Amazon policies.

Key job responsibilities
In your role as a Quality Analyst, you will ensure that safety remains a priority for colleagues, vendors, and customers.
You'll be a crucial point of reference across product compliance. From day one, you'll be using your analytical skills and attention to detail to identify and address day-to-day risks, ensuring nothing is overlooked. You'll always have safety on your mind, while building and maintaining positive relationships with vendors and colleagues. This role will see you facilitate effective communication, with everyone from leaders to new employees, so everyone understands their role in keeping operations running smoothly.

You will:
- Conduct audits on a daily basis
- Identify root cause of defects and find areas of improvements in the process being audited
- Provide ideas for process improvements to enhance process efficiency, quality and customer experience
- Report of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines
- Create models that optimize the resources, inputs & outputs of Compliance operations business

About the team
The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.

- Highschool diploma (Baccalaureate)
- Italian B1+ (or equivalent) proficiency in verbal and written communication
- English B2+ (or equivalent) proficiency in verbal and written communication
- Experience with MS Office

- Bachelor degree in Business, Finance, Engineering or similar fields
- Experience in Business Process Outsourcing in any of the following domains: accounting, regulatory compliance, payment processing, IT services, human resources, quality assurance
- Advanced Excel skills (VBA)
- Knowledge of database querying (SQL)
- Knowledge of consumer product compliance processes and regulations
- Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods company, or corporate role
- Experience in regulatory compliance operations with government agencies
- Experience with data analysis in quantitative fields and building data and decision support systems

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

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