Account Associate

14 hours ago

Romania ClassPass Full time 15,000 - 30,000 per year
Who We Are

At Playlist, we don't just drive sales — we shape possibilities. Our Revenue team empowers fitness, wellness, and lifestyle brands to grow smarter and faster, connecting them with the full potential of our Mindbody and ClassPass platforms. We're strategic partners, creative problem-solvers, and passionate champions for our customers' success. 

The Role You'll Play 
  • This person will work with our ClassPass Product- Being the trusted face of ClassPass, building strong relationships with fitness and wellness partners across diverse regions. 
  • Confidently communicate the value of our tools, products, and platform, helping partners maximize their business potential. 
  • Navigate technical questions and troubleshoot issues with clarity, ensuring partners feel heard, supported, and empowered. 
  • Advocate for partners internally by highlighting feature requests, flagging bugs, and championing improvements that drive better experiences. 
  • Become an expert in our offerings and systems to provide thoughtful, policy-aligned solutions. 
  • Flex your negotiation skills to drive product adoption, support custom agreements, and retain valued partnerships. 
  • Deliver exceptional service by managing a high volume of partner communications with speed and precision. 
  • Support cross-functional teams as needed to deliver seamless experiences across the partner journey. 
Experience You Bring
  • Skilled communicator who connects effortlessly across a range of audiences and situations. 
  • Emerging strategic thinker who aligns daily actions with team and business-wide goals. 
  • Strong relationship builder with a passion for supporting small business owners and entrepreneurs. 
  • Confident negotiator who can advocate for mutual success and long-term collaboration. 
  • Detail-driven organizer who manages multiple priorities while consistently meeting deadlines. 
  • Tech-comfortable and quick to learn new systems and tools to solve partner needs. 
  • A commitment to excellence in service delivery, with a proactive mindset for improving processes. 
  • 1+ year of experience in client services, account management, or a related field — or equivalent real-world experience. 
  • Exceptional English and French fluency (verbal and written communication skills are required in both languages). 

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