CSC Supervisor with German

At Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there's no better place to jump start an amazing career than Ford.

Ford Business Solutions Romania
is looking for a

CSC Supervisor
to join our
Ford Credit Team
in our
Bucharest
office.

Why Join Ford Credit?

We're committed to fostering a vibrant and supportive business environment. We believe in investing in our people You'll have opportunities for cross-training in various areas of the business, helping you expand your skills, gain wider business knowledge, and build a fulfilling career path right here at Ford.

About the Role

Customer Service Supervisor will be responsible for managing and guiding a team of Customer Service professionals, supporting chosen operations activities, ensuring that the respective tasks are conducted efficiently, ethically, and in compliance with established policies and regulations.

In order to develop a vibrant business center whilst ensuring the needs of our customers and dealers are met at all times, we aim to cross-train our Employees in various areas of the business.

Providing a wider business knowledge and varied skills to our employees will help them grow professionally and build a career at Ford.

What will be your roles and responsibilities in the team?

Leadership, management, development and motivation of employees in the assigned team:

• leading regular team meetings and managing conflicts,
• providing feedback and conducting performance reviews,
• driving adequate training and coaching initiatives.

Planning, coordinating, and supporting the daily business in the area of Customer Service management:

• assignment/distribution of tasks and controlling the workload using the available systems and tools,
• making sure the agreed processing deadlines are met and the service standards maintained,
• supporting the daily operations incl. independent solving of difficult customer cases.

Controlling and monitoring of Customer Service activities:

• verifying the quality standards and implementing corrective action plan, if need be,
• ensuring compliance with operating guidelines and process descriptions,
• overseeing external service providers, monitoring orders.

Supporting internal and cross-divisional projects and process optimization initiatives.

Are we looking for you? Yes, if you have:

1. Fluency in spoken and written German language - Candidate should be able to hold seamless conversations in German over phone and chat with dealers, customers and other external parties.
2. Fluency in spoken and written English language. Candidate should be able to understand conversations in English as part of training modules and read emails/documents written in English.
3. Previous experience in managerial roles with banking or non-banking financial firms is preferred.
4. High level of communication skills and strong ability to lead and motivate employees.
5. Good knowledge of MS Office especially Excel-/Word skills.
6. Knowledge about the automotive finance or banking industry would be an advantage.

What you'll love about us:

• Flexible Hybrid Work
• Generous Vacation Plan and extra bonuses during Vacation, Christmas, Easter and March.
• Annual Performance Bonus
• Bonuses for Special Family Events to celebrate life's milestones.
• Transportation Allowance to make commuting easier.
• Exclusive Car Purchase Programs for team members.
• Meal Tickets to enjoy delicious meals at work.
• Team Events & Social Gatherings to build connections and have fun.
• Bookster Subscription for access to books and resources.
• Fresh Fruits in the Office to keep you energized.
• Discounts on Gym Activities & Local Restaurants for healthy living and dining out.
• Mental Health Care Program because your well-being matters.
• Volunteering Opportunities to give back to the community.
• Modern workspace just steps away from the metro station.

Location:
Bucharest

If you're ready to take on an exciting challenge and contribute to a great team, we'd love to hear from you

Please note that we currently run background checks as part of our recruitment process pending a successful interview.