Global IT Team Lead Client Service
2 weeks ago
The Global Team Lead Client Services (Windows and Mac) is responsible for leading a global team that provides comprehensive support and services for Windows, Mac and IOS environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services, drives continuous improvement, and aligns IT services with business needs.
Your tasks
- Lead and manage an international team of client service professionals supporting Windows, Mac and IOS environments.
- Develop and implement strategies to improve client service delivery and user satisfaction.
- Ensure the effective deployment, configuration, and management of Windows, Mac and IOS operating systems.
- Oversee the resolution of complex technical issues and escalations.
- Collaborate with other IT teams to ensure seamless integration and support of client services.
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers.
- Drive continuous improvement initiatives to enhance service quality and efficiency.
- Stay informed about the latest trends and technologies in Windows, Mac and IOS client services.
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