IAM Operations Engineer

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

• Seeking a detail-oriented Platform Operations Specialist to maintain and optimise our IAM/IGA platform infrastructure. 

• The ideal candidate will be responsible for day-to-day operational support, including monitoring system health, troubleshooting technical issues, and managing incident response. 

• Ensure compliance with security policies, regulations, and operational needs

• Optimise access management processes across the organisation

Key Responsibilities:

• Monitor platform performance and identify potential issues before they impact operations

• Investigate and resolve technical problems through systematic troubleshooting

• Manage and prioritise support tickets according to severity and business impact

• Provide clear documentation and status updates on resolved issues

• Escalate complex problems to appropriate teams while maintaining accountability

• Generate and analyse performance reports to identify trends and improvement opportunities

• Collaborate with cross-functional teams to ensure platform stability and reliability

• Streamline IAM processes through automation and advanced technologies

• Enforce IAM policies, standards, and controls to address related threats and vulnerabilities

• Collaborate with senior leadership to evaluate and recommend IAM best practices for enterprise security strategies

• Stay current with industry trends and emerging technologies to recommend enhancements

• Collaborate with internal teams to assess and optimise IAM-related workflows and processes

• Drive initiatives to increase the reliability and efficiency of IAM operations

• Facilitate training and knowledge transfer sessions on IAM utilisation

• Identify opportunities to simplify architecture and workflows to enhance user experience and enable rapid innovation in workforce IAM

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field

• 3+ years of experience in IAM or related IT security roles

• Strong expertise in IAM concepts, RBAC, and protocols (SAML, OAuth, OIDC)

• Experience integrating IAM solutions with cloud platforms (AWS, Azure, GCP)

• Strong understanding of regulatory compliance requirements (e.g., SOX, HIPAA, GDPR)

• Advanced understanding of business processes, internal control risk management, and IT controls

• Ability to identify and evaluate complex business and technology risks

• Experience with access certification, role management, and segregation of duties (SoD) controls

• Excellent analytical, problem-solving, and communication skills

• Ability to navigate complex, multi-stakeholder environments with a collaborative mindset

Desired Skills:

• Experience with identity solutions such as Sailpoint Identity Security Cloud (ISC), Saviynt, Okta OiG and Okta Workflows.

• Proficiency in development tools and scripting languages (Java, Python, Golang, Powershell)

• Familiarity with SIEM/observability tools i.e Splunk, LogScale, LogRhythm, Datadog, Kibana

Within the first 30 days you will:

• Complete onboarding with HR

• Get their environment set up

• Take on some tickets, bugs. Resolving some tech debt or bugs from backlog to start; something that doesn't require a lot of subject matter expertise.

• Take on 3 story points

• All work committed has tests

• Complete the IAM-specific courses

• New hire maintains availability during core business hours and effectively communicates issues ahead of time.

60 days:

• Taking on more tickets and bugs. Ticket resolution.

• Collaborating with team by giving and receiving feedback

• Comfortable raising question to the team

• 6 story points and velocity – (for reference, 8 or 9 story points per sprint for a fully onboarded person)

• Making sure they truly understand the requirements and the bugs

By 90 days:

• Participate in the on-call rotation

• Taking 8-9 story points

• Participating in technical design and grooming sessions with the team

• Give a presentation on something they don't like about the system or an area that has room for improvement

By 6 months:

• Taking 8-9 story points

• Mentoring if the opportunity is available

• Know how system works and be able to set up workflows

• Collaborate on any part of the product independently. Measure this by checking on how much they are reaching out to their buddy to help guide them

• Measure differences between commitments and actual delivery. New hire should deliver commitments 90% of the time

By 1 year:

• Trust them to be part of the interview panel for new roles

• Participate in owning tech design document if the opportunity is available

#LI- AL1

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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