Microsoft Dynamics 365 CRM Administrator

Tecknoworks is a global technology consulting company that guides organizations through their AI & Data transformation journeys. We're driven by curiosity, always questioning assumptions and exploring new possibilities in the rapidly evolving technological landscape. We take bold, fearless steps alongside our clients to unlock results that seemed out of reach. Our commitment to being inspiring pushes us to bring our best to every engagement, elevating not just what we deliver but how we work together. Collaboration is our strength, and our real power comes from bringing together diverse perspectives and tapping into everyone's unique talents. We're dedicated to delivering consistent, lasting positive outcomes that fundamentally reshape how business operates.

We are currently seeking an experienced Microsoft Dynamics 365 CRM Administrator & Developer to support our delivery teams on a part-time basis. This role requires a senior-level professional who can independently design, build, and maintain advanced CRM functionality, dashboards, reporting, automations, and system integrations. The ideal candidate is a true Dynamics CRM expert with strong analytical, development, and integration skills, capable of translating business needs into scalable solutions.

Engagement Model:

• Part-Time, Role remote
• Project-based work
• Must be self-directed, reliable, and comfortable operating in a flexible, international consulting environment.

Requirements

CRM Configuration & Customization

• Customize and configure Dynamics 365 CRM (entities, forms, fields, views, business rules, processes, security roles).
• Develop and optimize custom plugins, JavaScript, workflows, and Power Automate flows.
• Manage solution packaging, deployment, versioning, and environment transitions.
• Apply best practices in entity design, data modeling, and CRM architecture.

Reporting & Dashboards (Native CRM + Power BI)

• Build and optimize native CRM reports, charts, and dashboards using standard Dynamics 365 reporting tools.
• Develop Power BI datasets, reports, and dashboards integrated with Dynamics CRM.
• Create visually compelling KPI dashboards for sales, marketing, service, and operational teams.
• Ensure accuracy, performance, and reliability of CRM and Power BI reporting layers.
• Troubleshoot reporting data flows and advise on data governance where needed. 

Automation & Workflow Engineering

• Implement automated processes using Power Automate, CRM workflows, and custom logic.
• Streamline business processes through scalable automation and clear system logic.
• Maintain documentation for automation flows and solution architecture.

Systems Integration

• Integrate Dynamics CRM with internal and external applications using APIs, Azure Functions, Logic Apps, or middleware.
• Support data migration, synchronization, and ETL operations involving CRM data.
• Ensure integrations are secure, reliable, and follow architectural best practices.

Administration & Support

• Oversee CRM administration, including user management, permissions, configuration, and environment maintenance.
• Troubleshoot issues, resolve tickets, and support internal project teams.
• Maintain clear documentation for configurations, customizations, and processes.

Qualifications

• 5–8+ years of hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement.
• Expert-level experience customizing and configuring Dynamics CRM.
• Strong proficiency with native CRM reporting, charting, dashboards, and advanced views.
• Strong expertise in building Power BI datasets, models, and integrated dashboards.
• Proficiency in JavaScript, C#, plugins, workflows, business rules, and Power Automate.
• Experience integrating CRM with other platforms using APIs or Azure services.
• Ability to work independently with minimal oversight and communicate clearly.
• Strong problem-solving skills and ability to translate business needs into technical execution.

Preferred Experience

• Experience with consulting or professional services delivery environments.
• Familiarity with Azure DevOps, Git, and solution CI/CD pipelines.
• Experience with ETL tools and data migration frameworks.
• Relevant certifications such as PL-200, PL-400, MB-210, or Power BI certification.

If you're ready to bring your expertise and drive to our team, we welcome your application and look forward to meeting you.