CX Data Analyst @ Hubs Romania

• REQ
• 14/01/2026
• Data Analysis
• Boekarest, Roemenië
• ING Hubs

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING's software development hub, then steadily epanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a fleible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The mission

The Center of Epertise for Customer Eperience (CoE C) aims to deepen customer focus by systematically gathering and analyzing insights to inform decision-making and drive client-centric growth. It also builds and promotes C capabilities across ING Wholesale Banking, ensuring that customer touchpoints and interactions are developed with a strong outside-in perspective.

CoE C plays a key role in designing and delivering end-to-end customer journeys, embedding customer obsession and applying C design principles throughout. Using advanced and tailored research methods, we identify and prioritize key drivers, root causes, and opportunities to better serve and delight our customers. You will work with a diverse team of amongst other data analysts, service designers and researchers.

Your day to day

We're looking for a motivated data analyst passionate about understanding customer needs and enhancing their eperience. You ecel at transforming structured and unstructured data into actionable insights through advanced Power BI dashboards and reports, while ensuring secure and compliant data handling. You thrive in collaboration—partnering with the senior data analyst to navigate ING's international landscape and stakeholder network—and are ready to support client feedback collection initiatives.

Your key responsibilities are:

• Analyze client feedback and performance data (e.g., web tracking, digital adoption, financial metrics, product uptake) from multiple sources to uncover trends, root causes, and opportunities for improvement.
• Design and maintain insightful dashboards and reports using tools like Power BI, turning comple data into actionable recommendations for stakeholders.
• Support voice-of-client and digital transformation initiatives, including client survey programs (e.g., NPS, CSAT), digital cockpit, and KPI tracking—managing end-to-end delivery from planning to reporting with accuracy and timeliness.
• Champion customer-centricity and a data-driven mindset across ING WB by collaborating with teams to embed an outside-in perspective in decision-making.

What you'll bring to the team

• Strong analytical skills with at least 3-year eperience in data visualization and dashboarding (Power BI or similar) and reporting.
• Ecellent understanding of customer data and analytics to solve business challenges. You can define suitable research approach, eecute analytics, and advise stakeholders based on outcomes.
• Ability and eagerness to take on client feedback collection and continuously contribute to data-based decision making.
• Ecellent English communication skills, with the ability to translate insights into clear business language.
• Comfortable working in a fast-paced, international environment.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).

Your place of work

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ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.