Logistics Support Agents

We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Office is located within Platinum Business & Convention Centre, Sector 1, full time and on site.

• Ensuring a continuous and correct flow of shipments, respecting the company's procedures.

• Timely and correct entry of data in the operating system, with great attention to detail.

• Monitoring the status of shipments within the department and completing the new information in the system, ensuring their permanent updating in order to offer visibility to the clients and the Expeditors network.

• Timely sending notifications to Expeditors offices.

• Ensuring a good collaboration with the clients by permanently offering solutions to their requests.

• Shipment processing only in accordance with Expeditors rules. These include all applicable internal policies, procedures contained in the Operations Manual (OPS), as well as external government regulations, customer policies and their needs.

• Full understanding of the department's operational flow and continuous effort to improve problem areas.

• Following the clients' manuals (SOP, instructions) and carrying out the activity according to the instructions related to the requirements of each client.

• Ensuring the achievement of the performance indicators established within the company.

• Communication and timely resolution of network requests.

• Immediately inform managers of issues that require assistance and support.

• Guarantees the observance of the quality standards specific to the company and the industry.

• Respect the confidentiality of the data and the company's policies regarding this aspect.

• Compliance with Performance Indicators (KPIs) within Expeditors.

• Checking the accuracy of the managed documents and ensuring the compliance of the regulations according to the Expeditors policy.

Because Expeditors believes and is guided by the concept - hires for attitudes and train for skills - previous experience in the logistics industry is not mandatory. The agents of the Support Center within Expeditors International Romania will prove the following competencies:

• Have good results in individual work, but also in the team

• Be flexible and easily adapt to the work environment

• Have initiative and the ability to develop solutions

• To approach perfection work with details

• Have the ability to work under stress

• To respect the agreed deadlines for a certain activity

• Provide quality results

• Be motivated and very focused on his goal

• To handle very well in conflict situations

• Carry out high-level professional communication

• To be oriented towards customer satisfaction

• Express himself / herself with fluency in English (written and verbal)

• To be experienced in using the computer and various software applications

• Have high quality standards.

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits:

• Meal Tickets
• Medical Health Plan
• Life & Accidents Insurance
• Day off for your Birthday
• Extra vacation days based on tenure
• Free shuttle service from/to Aviatorilor Metro station
• Employee Stock Purchase Plan
• Employee Referral Program Bonus
• Training and Personnel Development Program
• LinkedIn Learning free access
• Growth opportunities within the company