Team Lead Customer Service Booking

4 days ago

Bucharest, Bucureşti, Romania AUTO1 Group Full time €40,000 - €60,000 per year
Company Description

AUTO1 Group is Europe's leading car trading platform which connects the automotive industry through technology. We lead business activities in more than 30 European countries and enable dealers can buy seamlessly via our brand 

Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.

Do you want to drive processes forward in a dynamic environment and always keep an eye on the customer experience? Then, as a team leader, take over the management and further development of your team in order to build and guarantee a first-class service for our customers.

Job Description
  • Control the day-to-day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" service
  • Support in the development of reports and optimize internal processes for a constant improvement of our working environment
  • Take on the further development of your team 
  • Control and monitor important performance KPIs for the achievement of our goals
  • Work closely with our internal departments and external stakeholders
Qualifications
  • Business fluent Dutch and English skills, both written and spoken
  • Experience in the areas of customer service, business customer care, or similar with practice in the management and further development of employees
  • Safe handling of ticket systems, inbound and outbound calls as well as escalation level management
  • Hands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challenges
  • Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders

We would love if you would have:

  • Interest in the automotive sector
  • Experience with Google tools (Sheets, Gmail, Calendar, etc.) 
Additional Information

Our offer

  • A nice office just 1 minute far from Pipera metro station
  • A warm team atmosphere and fun team events
  • Private health insurance via medicover

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