Technical Support Analyst

2 days ago

Bucharest, Bucureşti, Romania FIELDFLEX Full time 40,000 - 60,000 per year

FieldFLEX, the leading developer of mobile enterprise software for corporate real estate, maintenance management (CMMS), enterprise asset management (EAM), and workplace management (IWMS), has multiple positions open globally If you are looking for a special place where you can make a difference, come join us

Job Description

FieldFLEX has an immediate opening for a Technical Support Analyst to work on both customer projects and product development initiatives. You will work directly with clients and also closely with our internal resources, while reporting directly to project managers, product managers, and other stakeholders. In this role you will be the first point of contact for our Support Services Customers while monitoring, responding, and resolving our customers mobile application inquiries and issues. Your main tasks will include providing technical and functional troubleshooting, understanding of business and technical requirements, documenting of processes, and managing known issue and deployment dashboards. To succeed in this role you must be detail oriented, a critical thinker, and have sufficiently strong written and oral communication skills to explain abstract technical and functional concepts to non-technical users.

Responsibilities:

  • First point of contact for our Support Clients
  • Monitor and respond to client implementation support queue tickets
  • Collaborate with clients and internal Support team to solve problems promptly and with minimal impact to daily business
  • Maintain known issue dashboards and keep up to date with current client issues
  • Create and maintain detailed records of customer interactions, issues, and solutions in our support ticketing system.
  • Ability to set and manage customer expectations for release and deployment timelines
  • Maintain and contribute to documentation as it relates to detailing and troubleshooting steps for new or known issues
  • Develop new regression testing scenarios as new functionality is added
  • Escalate issues through to the Technology team, ensuring proper information is captured and troubleshooting steps are followed
  • Work with Technical Consultants to identify defects and issues requiring assistance for root cause analysis
  • Assist with major and minor release support testing
  • Ability to convey technical information to the Technical Consultants along with also conveying the technical information to no technical resources

Requirements:

  • A bachelor's degree or higher in Engineering, Computer Science, Applied Science (preferred) or Business or related fields.
  • Must have a minimum of three (3) years' experience gathering Requirements through Requirements Workshops and Interviews
  • Must have at least three (3) years of ERP experience with one or more enterprise class system, preferable IBM TRIRIGA, IBM Maximo, Infor, or one of SAP or Oracle's EAM solutions.
  • Preference will be given to candidates with experience working with one or more industry leading EAMs.
  • Exceptional Analytical and Conceptual thinking skills.
  • Excellent Communication and Documentation skills.
  • Excellent Time Managements Skills as multiple competing projects will be worked on simultaneously.
  • Experience with Mobile APP design and development a plus.
  • Competency in Microsoft applications including Teams, Excel, Visio, Word and Outlook.
  • Some programming, database, integration, and infrastructure knowledge is required.

Job Type: Full-time

Pay: 100,000.00RON - 120,000.00RON per year

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BMC Software Full time €40,000 - €60,000 per year

    Description and Requirements"At BMC trust is not just a word - it's a way of life"Description And RequirementsHybrid"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to...

  • Senior Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BMC Software Full time 20,000 - 40,000 per year

    Description and Requirements"At BMC trust is not just a word - it's a way of life"Description And RequirementsHybrid"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to...

  • Technical Business Analyst

    1 week ago

    Bucharest, Bucureşti, Romania Conectys Full time 35,000 - 45,000 per year

    The Technical Business Analyst will be a key enabler within Conectys' Innovation & Technology team, which forms a key part of the wider, cross functional Innovation & Solutioning team. Working closely with the Innovation & Technology Program Manager, the BA will ensure that technology and innovation initiatives are grounded in clear business requirements,...

  • Technical Business Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania Phi Partners Full time 60,000 - 80,000 per year

    We are looking for hands-on and experienced Technical Business Analysts to join us in our Bucharest Centre of Excellence. The Business Analyst can be expected to be responsible for cross-functional business analysis and assisting with the orchestration and delivery of projects with the goal of reducing latency while maintaining 100% reliability.Role and...

  • Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania Acronis Full time 15,000 - 25,000 per year

    Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Support Analyst who speaks German to join our mission to create a #CyberFit future and protect all data, applications and systems across any...

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania ESP Global Services Full time

    Are you comfortable with working night shifts? What does having four consecutive days off sound like? This is an on-site center-based role in Bucharest and requires commitment to 4 days on (2 days from 7am - 7pm, 2 nights from 7pm - 7am), 4 days off, this cycle is repeated.ResponsibilitiesTo log all Customer incidents and service requests accurately, provide...

  • Junior Support Analyst

    2 days ago

    Bucharest, Bucureşti, Romania BlackLine Full time €25,000 - €35,000 per year

    About the CompanyIt's fun to work in a company where people truly believe in what they're doing At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process....

  • Technical Business Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania Shae Group Full time 13,800 - 18,000 per year

    Who We AreWe are a global AI-powered technology and services group operating multiple brands across health, wellbeing, and performance. We're AI-first, outcome-obsessed, automation-heavy, and scale through tight systems, high standards, and radical transparency.About the RoleWe're looking for a strategic and tech-savvy Business Analyst who can work with...

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania ESP Global Services Full time 15,000 - 25,000 per year

    Are you comfortable with working night shifts? What does having four consecutive days off sound like? This is an on-site center-based role in Bucharest and requires commitment to 4 days on (2 days from 7am - 7pm, 2 nights from 7pm - 7am), 4 days off, this cycle is repeated. Responsibilities To log all Customer incidents and service requests accurately,...

  • Technical Business Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania MRM Full time 30,000 - 90,000 per year

    Job DescriptionAbout the RoleWe are looking for a Business Analyst to join our team on a 3-month contractWe strongly believe that "Ideas power everything", so here you'll find the context where all your initiatives not only will be heard, but really appreciatedThe Business Analyst is one of the main eCommerce consultants in relation with our clients and our...