Current jobs related to Tech Service Level Manager - Bucharest, Bucureşti - ING
-
Service Manager
2 weeks ago
Bucharest, Bucureşti, Romania Vortech Service Company Limited Full timeLocation:Bucharest, Romania (Onsite)Key responsibilities:Act as a role model in promoting and enforcing company culture, core values, rules, and procedures.Ensure uninterrupted, compliant, and high-integrity gaming table operations at all times.Supervise, guide, and support Game Presenters and Shufflers to deliver high-quality customer service.Monitor live...
-
Senior Tech
7 days ago
Bucharest, Bucureşti, Romania Undelucram Full timeon behalf of:EPAM RomaniaEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects...
-
Tech Lead
2 weeks ago
Bucharest, Bucureşti, Romania Undelucram Full timeon behalf of:LSEG (London Stock Exchange Group) RomaniaProfileA Tech lead is expected provide the technical delivery leadership for a small to medium size team of engineers and associate tech leads while playing a senior coding role. They are expected to review work of the team members and coordinate the delivery to the highest level of standards and...
-
Tech Lead
2 weeks ago
Bucharest, Bucureşti, Romania LSEG Full timeProfileA Tech lead is expected provide the technical delivery leadership for a small to medium size team of engineers and associate tech leads while playing a senior coding role. They are expected to review work of the team members and coordinate the delivery to the highest level of standards and quality. They are encouraged to manage the design of the area...
-
Tech Lead
2 weeks ago
Bucharest, Bucureşti, Romania LSEG (London Stock Exchange Group) Full timeProfileA Tech lead is expected provide the technical delivery leadership for a small to medium size team of engineers and associate tech leads while playing a senior coding role. They are expected to review work of the team members and coordinate the delivery to the highest level of standards and quality. They are encouraged to manage the design of the area...
-
Go High Level Expert
2 weeks ago
Bucharest, Bucureşti, Romania Bizmoni Full timeLocation: fully remoteEmployment type: part-timeBizmoni Corp.Bizmoni is the worlds first AI Super App designed to help anyone earn, learn, and grow in the AI era. Whether you're looking for a job, launching a side hustle, or running a business, Bizmoni delivers smart tools to generate income, upskill, and stay competitive.Operating remotely across 20+...
-
Senior Tech Lead
2 weeks ago
Bucharest, Bucureşti, Romania Undelucram Full timeon behalf of:LSEG (London Stock Exchange Group) RomaniaProfileAs Senior Tech lead is expected provide the technical delivery leadership for a medium size team of engineers and tech leads while playing a senior coding/designing role. They are encouraged to review work done by the team members and coordinate the delivery to the highest level of standards and...
-
Service Manager
3 days ago
Bucharest, Bucureşti, Romania METROMAKRO Full timeCompany Description About us: Passion for food. Hunger for tech. We make METRO digital. Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to...
-
Senior Tech Lead
2 weeks ago
Bucharest, Bucureşti, Romania LSEG (London Stock Exchange Group) Full timeProfileAs Senior Tech lead is expected provide the technical delivery leadership for a medium size team of engineers and tech leads while playing a senior coding/designing role. They are encouraged to review work done by the team members and coordinate the delivery to the highest level of standards and quality. They are required to manage the design of a...
-
Software Engineer, All Levels
6 days ago
Bucharest, Bucureşti, Romania Coda Full timeWhy CodaCoda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into one...
Tech Service Level Manager
2 weeks ago
Discover ING Bank Romania
ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, "do your thing". Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there's a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.
To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers' lives and businesses.
ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.
Join us
Mission
The core of the Tech Services Management team is to support the ING Tech management in running technology as a business, by understanding ING's Bank and technology strategy and aligning the investments in technology. The team is providing advice on making decisions on the effective and efficient suppliers contracting in line with the ING bank and technology strategy and internal ING control policies and full insight on the drivers for technology strategy and get same understanding of partnership strategies and suitable suppliers, while ensuring the existing governance guidelines are supported by clear processes.
Your day to day
The Tech Service Level Manager will manage strategic partnerships ensuring ownership of all involved internal parties and clear and smooth communication with the external suppliers.
Key responsibilities
- Is responsible for managing the Tech partnership contracts and governance, providing support in new acquisitions or reviewing the existing ones
- Perform periodic review of the vendors performance based on set SLAs, set and follow-up actions;
- Establishes vendor strategy and sets direction for Tech Leaders
- Provides insight in Tech used technologies and propose new opportunities in line with the group Tech strategy;
- Ensure that all contracts are compliant with regulatory, IT security standards and EBA requirements;
- Acts as a single point of contact in relationship with the Tech related vendors
- Is identifying potential risks in relation with the IT related providers and propose measures to manage these risks;
- Involved in services / goods receipt confirmation process, being the single point of contact between the providers and ING departments
- Interact with Procurement on new acquisitions or reviewing the existing ones.
What you bring to the team
- Expertise in contract/ vendor management capabilities, with at least 3 years work experience in this area;
- High level of adaptability - learn continuously, with openness to new perspectives that could lead to a better result;
- University degree or equivalent professional experience;
- Thoroughness, synthesis and analysis capability;
- Very good communication skills;
- Focus on collaboration, teamwork and customer service
- Fluency in Excel and data visualization tools.
What we offer
- Impactful work in a fun and collaborative environment
- Open-concept offices designed for both team work and relaxation
- Corporate events and social gatherings
- Hybrid way of working with flexible working schedule and short week options
- Monthly budget on Benefit platform
- Extra annual leave days depending on the total length of working experience
- Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications
- Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments
- Context to make an impact through Sustainability and Corporate Social Responsibility projects.
