Tech Service Level Manager

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, "do your thing". Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there's a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers' lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us

Mission

The core of the Tech Services Management team is to support the ING Tech management in running technology as a business, by understanding ING's Bank and technology strategy and aligning the investments in technology. The team is providing advice on making decisions on the effective and efficient suppliers contracting in line with the ING bank and technology strategy and internal ING control policies and full insight on the drivers for technology strategy and get same understanding of partnership strategies and suitable suppliers, while ensuring the existing governance guidelines are supported by clear processes.

Your day to day

The Tech Service Level Manager will manage strategic partnerships ensuring ownership of all involved internal parties and clear and smooth communication with the external suppliers.

Key responsibilities

• Is responsible for managing the Tech partnership contracts and governance, providing support in new acquisitions or reviewing the existing ones
• Perform periodic review of the vendors performance based on set SLAs, set and follow-up actions;
• Establishes vendor strategy and sets direction for Tech Leaders
• Provides insight in Tech used technologies and propose new opportunities in line with the group Tech strategy;
• Ensure that all contracts are compliant with regulatory, IT security standards and EBA requirements;
• Acts as a single point of contact in relationship with the Tech related vendors
• Is identifying potential risks in relation with the IT related providers and propose measures to manage these risks;
• Involved in services / goods receipt confirmation process, being the single point of contact between the providers and ING departments
• Interact with Procurement on new acquisitions or reviewing the existing ones.

What you bring to the team

• Expertise in contract/ vendor management capabilities, with at least 3 years work experience in this area;
• High level of adaptability - learn continuously, with openness to new perspectives that could lead to a better result;
• University degree or equivalent professional experience;
• Thoroughness, synthesis and analysis capability;
• Very good communication skills;
• Focus on collaboration, teamwork and customer service
• Fluency in Excel and data visualization tools.

What we offer

• Impactful work in a fun and collaborative environment
• Open-concept offices designed for both team work and relaxation
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options
• Monthly budget on Benefit platform
• Extra annual leave days depending on the total length of working experience
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.