Medical Information Specialist with Italian and English

Prin intermediul asociaților noștri dedicați, Conduent furnizează servicii și soluții esențiale pentru desfășurarea activității în numele companiilor din Fortune 100 și a peste 500 de guverne - creând rezultate excepționale pentru clienții noștri și pentru milioanele de oameni care se bazează pe ei. Aveți oportunitatea de a vă dezvolta personal, de a face o diferență și de a face parte dintr-o cultură în care individualitatea este remarcată și apreciată în fiecare zi.

Medical Services Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Medical Services Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).

The Medical Services Specialist utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers' inquiries.

Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages.

Responsibilities:

• Manage all customer inquiries to successful resolution
• Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact
• Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.
• Evaluate and escalate calls as appropriate
• Respond to non-phone customer inquiries (e.g., e-mail, fax)
• Comply with all industry regulations including adverse event and product quality processes
• Manage all assigned project work in a timely manner
• Maintain up-to-date knowledge of product, medical, disease and industry information
• Obtain pertinent customer information and record customer interactions in appropriate systems
• Communicate customer calls, issues, trends, programs and solutions
• Interact with team members to manage a broad number of products, medical and business issues and share best practices

Qualifications:

• Bilingual capability (Italian C1/C2 + English B2+)
• Ability to converse to a high standard (both verbally and in writing)
• Previous experience in a call center environment preferred
• Required fluent in Italian and English (able to read, write and speak both languages)
• Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred
• Demonstrated competency using information technology, PCs and databases
• Excellent verbal, telephone communication and written skills required
• Ability to multitask
• Good problem solving and decision-making
• Good time management skills
• Good interpersonal skills
• Good organizational skills
• Team player attitude

Education:

• School finisher + 3 years of training (university, apprenticeship, vocational training) or;
• 2+ years into life science degree preferred
• 3 years of training in life science preferred

Why Join Us?

• Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
• Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
• Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
• Recognition as a Most Loved Workplace: Conduent has been certified as a Most Loved Workplace this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
• Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
• Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.

Conduent este un angajator care oferă șanse egale și ia în considerare candidații pentru toate posturile fără a ține cont de rasă, culoare, credință, religie, strămoși, origine națională, vârstă, identitate de gen, expresie de gen, sex/gender, stare civilă, orientare sexuală, dizabilitate fizică sau mentală, afecțiune medicală, utilizarea unui câine ghid sau a unui animal de serviciu, statutul de militar/veteran, statutul de cetățean, baza informațiilor genetice sau orice alt grup protejat de lege.

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