Senior Consultant, IT Support

Senior IT Support Consultant
Join a fast-paced and people-centric software company
About The Position
Systematic is a leading global Software Development company. Our mission is to provide exceptional software for critical decision making. As we continue to grow, we are looking for a talented Senior IT Support Consultant to join our Group IT (GRIT) Service Desk team in Bucharest.

Group IT (GRIT) is a business-critical function in GBS Systematic that support the company's operational excellence, resilience, and long-term success. GRIT is responsible for meeting the business demands and delivering consistent, reliable IT services across the entire Systematic Group.

Being a Senior IT Consultant is more than a support role—it's an opportunity to shape the future of our Service Desk. We're looking for someone who can challenge the status quo, drive modernization, and help transform how we deliver IT support. You'll bring fresh thinking, identify opportunities for improvement, and take ownership of turning ideas into reality—all while ensuring our daily operations run smoothly.

As Senior IT Support Consultant, your key responsibilities will span across the following areas:
Service Desk Modernization & Continuous Improvement

• Lead the modernization of Service Desk operations by critically assessing current processes and identifying opportunities for optimization.
• Challenge established ways of working—spot inefficiencies and take charge of implementing meaningful improvements.
• Identify tasks and workflows that are candidates for automation, standardization, or simplification – you don't need to build the automation yourself, but you can spot where it would add value.
• Explore and introduce AI tools and emerging technologies that can enhance Service Desk efficiency and user experience.
• Document, update, and refine processes to ensure they remain current and effective.

Technical Support & Daily Operations

• Provide hands-on technical support to end-users, including hardware, software, and network troubleshooting.
• Deliver onsite support including walk-ins, maintaining meeting room equipment, and ensuring printers and office equipment function properly.
• Handle escalated tickets and resolve complex issues promptly.
• Collaborate with cross-functional teams to address critical incidents.

Mentoring & Knowledge Sharing

• Mentor junior IT support staff, providing guidance and knowledge transfer.
• Serve as the go-to technical resource when colleagues need assistance with troubleshooting.
• Conduct training sessions to enhance team skills and knowledge.

Security & Compliance

• Understand and enforce security policies and protocols.
• Stay informed about industry trends and emerging threats.
• Participate in regular security audits and risk assessments.

Required Expertise:

• Technical bachelor's degree or equivalent experience.
• Minimum 7 years of experience in IT support, with demonstrated focus on troubleshooting, knowledge sharing, and mentoring.
• Proficiency in Windows technologies and environments.
• Solid experience with VPN, Office 365 applications, meeting room equipment, printers, and ITSM tools (preferably Ivanti Neurons).
• Strong knowledge of networking, hardware, software, and preferably basic knowledge of Active Directory and cloud services.
• Mobile device operating system knowledge is an advantage.
• Fluent in English; comfortable working in an international environment.

Our Ideal Candidate:

• Is eager to drive their own development and not afraid of taking initiative.
• Champion a mindset of smart, impactful change—not change for the sake of change.
• Foster a collaborative learning environment within the team.
• Brings fresh perspectives and isn't hesitant to challenge "the way things have always been done."
• Can balance driving change with supporting daily operations effectively.
• Is a dedicated team player who thrives on close cooperation with colleagues across the organization.
• Proven experience working with continual improvement methodologies or process optimization initiatives.
• A process-oriented mindset—you understand how to map, analyze, improve, and document workflows.

Please note that you must be able to present a clean criminal record and have lived in a NATO and/or an EU country for the past seven years as we work with security-classified projects. Read more here.

Never stop developing
Systematic is uniquely people-centric, truly international and proudly rooted in Denmark with more than 1100 employees. Together, we write intelligent and innovative code to drive progress and improve lives. We develop IT solutions that make a real difference where it matters most. This is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.

Start your development here
We will be assessing applications on an ongoing basis as we wish to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have any questions, you are always welcome to contact the recruiter, Crenguta Mircea ).

Welcome to Systematic Bucharest
Systematic Romania, the second-largest office with over 170 employees, is conveniently located near Piata Romana. You can start your day with a delicious breakfast in the canteen and choose the option to order fresh meals for lunch. Find daily fruits and beverages and step out onto the terrace for a breath of fresh air. The recreation room offers board games, foosball, and table tennis for some friendly competition, and we even provide office massage sessions to help you relax. Thanks to our Employees' Club, you can join exciting social events like karting, treasure hunts, and themed parties. Plus, getting here is easy with an indoor parking lot and public transport just around the corner.

What we offer:

• At Systematic, we focus on both personal and professional growth within a stable and innovative work environment that prioritizes employee well-being;
• Hybrid setup:

office and remote work;
- Up to 25 vacation days, 23 days standard to which 2 more days can be added if you have more than 10 years of work experience;
- 24h extra per year for personal time off for all employees;
- Additional days off:

24th and 31st of December;
- A flexible benefit program - you can mix your benefits choosing from different kind of Services on a very dynamic platform – Benefit Online, such as:

• Lunch in our canteen;
• Private medical subscription - you can choose from 3 providers;
• Private pension;
• Meal or vacation vouchers;
• Gym subscription.

Get in touch

Gabriela Crenguta Mircea

Talent Acquisition Consultant