Delivery Assurance Competency Centre Manager

The Role

The Delivery Assurance Competency Centre Manager is responsible for building and maturing Zenitech's Project and Product Management capability across the organisation - ensuring consistent, high-quality delivery, strong governance, and professional growth of all delivery professionals.

The role serves as a functional and people leader for the Project Management, Programme Management, Business Analysis, and Product Ownership communities, aligning practices, standards, and development paths to client expectations and company strategy.

The Delivery Assurance Competency Centre Manager directly supports the Chief Delivery Officer in driving Delivery Excellence across Zenitech projects, and ensures that the PM community operates as a high-performing network - equipped to act as project administrators, coordinators, scrum masters, full-scope project managers, or programme managers, depending on client needs.

What you will do
Delivery Assurance & Governance

• Define, implement, and maintain project management and delivery frameworks that ensure quality, predictability, and alignment with Zenitech's Delivery model.
• Oversee adherence to delivery governance standards across all projects (planning, risk management, scope control, reporting, stakeholder management).
• Support project reviews, audits, and health checks - identify risks, delivery gaps, and corrective actions.
• Partner with CDO and Operational Excellence to ensure delivery quality metrics and KPIs are consistent, measurable, and transparent.
• Collaborate with Competency Centre Managers and Customer Success to ensure client satisfaction, contract compliance, and delivery efficiency.

Capability Building & Community Leadership

• Establish and grow a PM / PgM / BA / PO Community of Practice to share knowledge, tools, and frameworks.
• Define and implement career paths, competency frameworks, and development programmes for delivery roles supporting Zenitech strategy.
• Coach and mentor senior PMs to take leadership of complex engagements, and enable PMs to scale into end-to-end delivery ownership.
• Oversee onboarding, performance evaluation, and talent rotation across delivery teams to maintain a balance between client demand and individual growth.
• Promote cross-regional collaboration and continuous learning across delivery functions.

Talent & Line Management

• Serve as line manager for all professionals in the PM / PgM / BA / PO streams.
• Conduct regular 1:1s, appraisals, and career discussions; define development goals and training plans.
• Identify and address performance or skill gaps; create formal improvement and growth plans where needed.
• Partner with People Partners, and L&D to ensure consistent performance management and talent engagement.
• Drive high morale, retention, and motivation within the PM community through recognition, mentorship, and inclusion.

Strategic Alignment & Collaboration

• Support the CDO in implementing the Delivery Excellence Roadmap - including harmonisation of delivery tools, reporting, and operational maturity.
• Contribute to the development of PM standards aligned with ISO, Agile, and hybrid delivery models.
• Collaborate closely with the Commercial and Technology Office to ensure project scoping, estimations, and delivery commitments are realistic and achievable.
• Act as an escalation point for project management challenges and client escalations related to delivery governance or capability.

Continuous Improvement & Innovation

• Identify and drive initiatives that improve project performance, governance, and profitability.
• Introduce and maintain best practices for project health tracking, retrospectives, and lessons learned.
• Encourage experimentation and innovation within delivery processes while maintaining client trust and predictability.

Key Outputs

• Consistent, high-quality delivery across all client projects.
• A strong and engaged PM community with clearly defined roles, skills, and growth paths.
• Improved project governance, risk control, and client satisfaction.
• Alignment of delivery frameworks with Zenitech's strategic goals and quality objectives.

Requirements

• 8+ years in Project or Programme Management, including leadership of large, complex or multi-team engagements.
• Proven experience managing delivery teams across Agile, Hybrid, and Fixed Price models.
• Demonstrated success in coaching or line-managing senior PMs or cross-functional delivery teams.
• Deep understanding of project governance, financial control, and risk management.
• Excellent stakeholder management and cross-functional collaboration skills.
• Strong business orientation and ability to balance delivery excellence with commercial outcomes.
  Experience in building or leading communities of practice or competency frameworks.

What we offer

• Hybrid/flexible working model and flexible working hours
• Private Medical and/or Health Insurance (location dependent)
• Length of Service Awards
• Referral programme
• The option of a cafeteria package, meal tickets, or team lunches (location dependent)
• A culture of continuous growth, supported by our People Lead system and various training resources for your personal development
• Agile mindset, simplified processes, and a great atmosphere where commitment and autonomy are celebrated
• A community-first mindset, working with talented people across technology products and consulting
• Charity events and programs

Additional benefits based on location:
Hungary:

Extensive cafeteria package tailored to your needs (including SZÉP card)

Romania:

Bookster library subscription, and the opportunity to work from abroad (max. 60 days per annum)

() As we hire permanent employees for this role, we offer remote opportunities only in Romania and Hungary.

About us

Zenitech is a leading technology solutions provider dedicated to reshaping the global digital landscape. Headquartered in the UK, Zenitech operates internationally, with offices in Lithuania, Romania, and Hungary.

We use a bespoke approach depending upon where the client is on their digital journey, comprising a combination of access to dedicated R&D labs, technology implementation advice, and specialist nearshore development talent. As an international community of individuals who are open to learn from each other, we collectively define and input into the digital future of the clients' businesses.

Why Zenitech?

• Impactful Projects: Drive meaningful change through digital transformation projects and have an opportunity to make an impact on many different industries.
• Collaborative Culture: Be part of a diverse, inclusive team committed to growth, innovation, and continuous learning.
• Professional Growth: Zenitech supports continuous learning and development through the People Lead system, helping you advance your skills and career.

Diversity and Inclusion

Zenitech celebrates diversity in all its forms. We aim to create an inclusive environment where everyone feels valued for their unique contributions and perspectives. If you require any adjustments during the application process, please let us know—we're here to help. Our commitment to diversity, equity, inclusion, and belonging can be found here.

---