On-Site German Support Specialist

2 weeks ago

Timișoara, Timiş, Romania ALIGN Full time 15,000 - 30,000 per year

This is a job opening for an
energetic, German-fluent professional
to join a team
on-site in Sofia, Bulgaria
. The role involves becoming the primary support expert for a sophisticated
all-in-one digital platform
that is transforming how people manage business and leisure travel.

If you are
passionate about customer service
, thrive in a
fast-paced setting
, and are committed to delivering swift, high-quality support, you are encouraged to apply.
No prior call center experience is necessary
; training will be provided—you just need to bring your talent.

Core Responsibilities

As the main support person for our German-speaking clients, you will:

  • Serve as the Exclusive German Contact: Handle all traveler and corporate client questions only in German across multiple channels: phone, email, and live chat.
  • Resolve Technical and Usage Issues: Assist users with navigation, setup, and troubleshooting any technical or usage problems related to the travel platform and management tools.
  • Ensure Travel Runs Smoothly: Quickly diagnose and resolve issues with bookings, itineraries, and technical glitches to guarantee excellent client satisfaction.
  • Maintain Records: Accurately log every customer interaction and its resolution in the internal system.

Essential Requirements (Non-Negotiable)
To be eligible for this position, you
must
meet the following criteria:

  • Language Proficiency: You need native or near-native German fluency (C2 level) and strong professional English skills (B2 level).
  • Location: This is a mandatory on-site role at the office in Sofia, Bulgaria.
  • Legal Status: You must possess a valid EU/EEA/Swiss citizenship, a Refugee Card, or a Residency Card valid for more than one year. The company cannot offer sponsorship for Work Permits or Blue Cards.

The company will provide all necessary IT and office equipment.

Schedule and Benefits

Work Hours
You will work a
full-time, 40-hour weekly schedule
. This includes an
8-hour shift
between
8:00 AM and 8:00 PM
(Monday through Sunday) on a rotational basis, with two rotating days off each week.

Compensation And Perks
An attractive benefits package is offered:

  • A competitive salary with clear paths for career progression.
  • Financial allowances for meals and transportation.
  • Comprehensive health insurance and a MultiSport card for fitness access.

Relocation Support
The company offers dedicated assistance for moving to Sofia:

  • Reimbursement for the cost of your flight tickets.
  • 10 days of paid hotel accommodation upon your arrival.

Are you ready to use your exceptional German skills to support global travelers from Sofia? Apply today

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