Backoffice Engineer L2 13.43

2 weeks ago

Timișoara, Timiş, Romania STC Full time €40,000 - €60,000 per year

Backoffice Engineer L2 STC Hybrid)

Location: Timisoara, Romania

Work type: Hybrid 3 days/week from office/ full remote

Working hours: Business Hours with 24*7 on-call support (minimum 1 week a month)

German language: B1 min

We are recruiting for a global technology and IT services company that offers a diverse range of digital solutions and consulting services to clients across various industries. Operating in over 90 countries, it's focusing on technologies such as artificial intelligence, data analytics, cybersecurity, Internet of Things (IoT), cloud services, and more. 

The available position is for #Backoffice Engineer .

Job Description

Daily activity consists of:

· Diagnosis of all minor, major and critical alarms

· Creating and resolving incident tickets considering SLAs

· Fault management and Troubleshooting

· Planning, Creating and implementing change requests/tickets

· Support for on-site technician - troubleshooting, repairing, replacing - network elements & infrastructure elements

· Network performance monitoring and reporting

· Integration network elements

· Configuration network elements and services

· Creating and maintaining documentation

General requirements (must have):

· NOC/SOC experience with good understanding of specific SLAs and KPIs

· Network monitoring tools

· Ticketing tools

· Understanding of general networking concepts at CCNA/CCNP level

· Understanding of service provider architecture/infrastructure

· English C1-C2

· German B1 min

Specific requirements (nice to have):

· Linux

· Experience with FTTx and xDSL (VDSL, Vectoring) networks

· Optical networks/WDM - access, transport

· Generic understanding of MPLS/IP

· AAA, FW

· Microwave technology - preferred Ceragon

· TCP/IP stack + protocols: Ethernet, BGP, ISIS, MPLS, L2-L3 VPN

· Network automation (w/ bash/python)

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