Problem Manager

2 weeks ago

Timișoara, Timiş, Romania Manning Global Full time €35,000 - €50,000 per year

Our client, a leading multinational information technology services and consulting company., is recruiting for a Problem Manager to join their business in Romania.


Position Title:

Problem Manager

Position Type:

Fixed term employment


Start Date:

ASAP


Location:

Timișoara, Romania working days from the office)

Contact:

Davor |

Responsibilities

  • Minimize the adverse effect of problems on our customers & business and proactively

  • prevent the reoccurrence of problems.

  • Create, publish and maintain Known Errors proactively, target the right domains in

  • order to assign the resolution work for existing problems

  • Correlate and bundle the incidents which are leading to a problem

  • Drive and manage the resolution of problems

  • Produce problem Reports, conduct RCA analysis and LessonLearned sessions

  • Prepare meaningful information for the management (including KPIs and reports)

  • Monitor the effectiveness of problem management and make recommendations for improvement and actions tracking

Qualifications

  • Ability to document information

  • Engineering background or equivalent experience

  • Experience in Incident Management & Coordination

  • Experience in telecom technical domains

  • Network troubleshooting & problem isolation

  • Topology of the customers network

  • Good understanding of telecommunications/network/ information technology solutions & product

  • Minimum 2 -3 years of Technical Level 2 experience

  • ITIL based framework experience

  • English fluency mandatory

For more details contact:

Quoting reference:

RO_MGDM_PM_12780

Or call Davor on:


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Please note:


  1. That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application its likely we have not shortlisted your CV for the position.

  2. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for

  3. If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.

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