Account Consultant

Purpose of Position

Our Account Consultants provide first class support and assistance to numerous clients on our network. These include both high profile brands and specialist sites

You will work alongside a pool of Account Consultants, providing support to client on the Awin network, advising on how to make their affiliate program work and 'teaching them the ropes'. As an active member of the team, you will focus on being responsive, enthusiastic, and accurate in the delivery of your Account Consultative service.

This position is for a 12-month FTC.

Key Tasks

• Teach Advertisers how Affiliate Marketing works and how to use the Awin interface.
• Advise Advertisers on industry best practises.
• Advise on strategies for the optimisation of Advertiser programmes.
• Deliver presentations to Advertisers about program and publisher performance.
• Deliver the Essentials SLA to advertisers beyond the first 3 months, supporting their development and growth on the network.
• Identify opportunity for optimisation and provide expert guidance to clients on how to achieve their goals.
• Support on internal projects aligned with company and department goals 

Skills & Expertise

• At least one year of customer service experience and core understanding of affiliate marketing.
• Fluency in English; 
• Strong communication skills (both verbal and written).
• Superb presentation skills and confidence in presenting in front of clients.
• Excellent computer literacy including MS Word, Excel and PowerPoint.
• Able to prioritise workload and meet multiple deadlines.
• Willing to help peers and pick up additional tasks to share workload.

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
• Meal Vouchers: You will be supported with a certain net sum to spend it on a variety of lunches.
• Health & Wellbeing: The insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member.
• Remote Working Furniture Package: After 3 months of employment, you will be eligible for a furniture package, which should enable you to set up a proper workplace at your remote working location
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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