Senior User Researcher

Ciklum is looking for a Senior User Researcher to join our team full-time in Romania.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
 

About the role:

As a Senior User Researcher, become a part of a cross-functional development team engineering experiences of tomorrow. You'll bring strong research skills, an experimental yet rigorous mindset, to guide product teams and businesses in building impactful products. 

Responsibilities:

• Own user research stream on the project: from spotting opportunities through planning, user recruitment and execution, to helping the team embed insight into the product
• Set up and manage user research process throughout discovery and delivery of a project, ensuring they fit seamlessly within agile workflows
• Conduct various types of research, depending on the context: exploratory, assessment, evaluative, quantitative and qualitative
• Collaborate with the wider user research team on enhancing the practice: contribute to guidelines, knowledge sharings, supporting people who do research
• Consult presale teams on user research approaches for potential new projects, if needed

Requirements:

• Well-versed in core user research methods and able to execute them independently; this is the minimum expectation for the role before we look at advanced skills

• An experimental mindset combined with rigour: you are comfortable trying new tools and approaches, while knowing the true value of user research and guardrails

• Proven experience assessing and validating early product concepts with various methods, not only interviews

• Skilled in defining customer segmentation
• Experience with recruiting participants for research
• A star facilitator, known for leading workshops, design sprints, and co-creation sessions that spark creativity and build alignment
• Strong sense of ownership and the drive to move work forward without waiting to be asked. You thrive on minimal direction: we'll support you, but we want you to be the one moving things forward
• Stellar communication: advising, negotiating, and effectively collaborating with stakeholders at all levels
• Able to connect the dots and create compelling, evidence-led narratives that impact the way stakeholders think, build empathy for customers and guide product decisions
• Strong at managing priorities and deadlines: ready to stay organized and adaptable when things get busy or change direction
• Well-versed in tools that streamline research: Maze, Dovetail or similar tools for synthesis, repositories, unmoderated testing etc

• 4+ years of hands-on experience in a standalone user research role

Desirable:

• Data analytics experience
• Design experience
• Experience in pre-sale activities

What`s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Enjoy radical flexibility – work remotely or from an office, your choice
• Care: Medical subscription to Regina Maria, meal tickets of 16 ron net/day worked

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
In Romania, we welcome top-tier tech talent — whether from our Bucharest office or fully remotely. Tap into deep industry knowledge, grow your career, and make an impact in an empowering environment.

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Explore, empower, engineer with Ciklum

Interested already? We would love to get to know you Submit your application. We can't wait to see you at Ciklum.