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Croatian/Serbian Customer Service Representative

6 hours ago

ClujNapoca, Cluj, Romania Cross Border Talents Full time


Cross Border Talents is hiring Croatian/Serbian speakers for the role of a Support Representative. We're looking for enthusiastic individuals to provide excellent customer support for a well-known company. In this role, you'll engage with customers, resolve their issues, and help create a positive service experience.

Key Responsibilities:

  • Respond to customer inquiries in Croatian/Serbian across multiple channels.
  • Provide accurate information on products and services.
  • Resolve customer complaints and ensure satisfaction.
  • Maintain thorough records of interactions and transactions.
  • Collaborate with the team to enhance the customer experience.

Requirements:

  • Fluency in Croatian/Serbian (C1/C2) and proficiency in English (B2).
  • EU member state passport of a valid Residence Permit for Romania
  • Experience in customer support is a plus.
  • Strong communication and problem-solving abilities.
  • Basic computer skills and familiarity with customer service tools.
  • Availability to work flexible hours, including shifts.


Package Details

Benefits:

  • Competitive salary package with a welcome signing bonus
  • Meal vouchers, private medical coverage, and transportation reimbursement.
  • Referral program with rewards for recommendations.
  • Potential for incentives or tenure-based bonuses.
  • Permanent contract with career advancement opportunities.
  • Fully paid training and engaging projects with global brands.
  • Collaborative, growth-focused work culture.