MDM Domain Lead

Your mission as a MDM Domain Lead – Customer (Contract)

As the MDM Domain Lead, your mission is to define and lead the Customer Master Data domain at CWS Hygiene, ensuring that customer data across Salesforce, Dynamics 365, and downstream systems is consistent, complete, and trusted. You'll be the architect of what "good" customer data looks like—establishing formal definitions, enforcing validation rules, and coordinating implementation across systems. This role is pivotal in preparing for a future unified CRM system and ensuring a smooth transition by laying down robust data foundations.

What else you will be doing as a MDM Domain Lead?

• Define and document what constitutes a valid customer account, including mandatory attributes like VAT numbers and eBilling email addresses.

• Collaborate with business users across EU countries to gather requirements and validate definitions.

• Implement guardrails and survivorship rules in Salesforce and Dynamics 365.

• Coordinate clean-up campaigns and duplicate prevention strategies.

• Work with integration, automation, and BI teams to ensure business value delivery.

• Support the transition to a unified CRM system by preparing golden records and data enrichment strategies.

• Maintain version control, lineage documentation, and stewardship SOPs.

• Educate teams in customer care and marketing on master data standards.

How do we ensure you offer the best service to our customers?

We're looking for someone who brings:

• 5–8 years of experience in data management (MDM, data modelling, DQ, BI).

• Strong understanding of CRM/ERP data models (Salesforce, D365).

• Hands-on experience with MDM platforms (e.g., Profisee, CluedIn).

• Proficiency in SQL, Power BI, and data profiling.

• Familiarity with JSON Schema, Git-based workflows, and docs-as-code practices.

• Excellent communication skills to translate business needs into technical configurations.

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.

Nice-to-haves:

• Experience with Microsoft Purview, Azure Data Factory, or Event Hubs Schema Registry.

• Knowledge of Great Expectations or Soda for data quality.

• Exposure to address validation tools (Loqate, Melissa, Google Maps APIs).

• Experience with Power BI semantic models and KPI standardization.

What we offer you, as a MDM Domain Lead - Customer

Working at CWS Hygiene means being part of a dynamic and challenging environment where no two days are the same. As a large European organization, we offer excellent learning and development opportunities.

Our core values: Customer first | Support others | Improve every day | Take responsibility | Strive for success

You can expect:

• Attractive compensation package: Competitive salary, performance-based bonuses, and benefits

• Responsibility: Independent work on exciting and diverse tasks in a dynamic environment

• Perspective: Secure position in a success-driven company with a collaborative and motivating team

• Flexibility: 30 vacation days per year, opportunities for mobile office, and additional perks

• Employee benefits: Company pension scheme, contribution to daycare costs, continuous learning opportunities, participation in language courses, employee events, and discounts at top online retailers

• One Team – One Passion: Our employee initiative promoting health and safety in the workplace

About CWS Hygiene

With innovative, sustainable, and digital service solutions, CWS Hygiene ensures health, safety, and protection in workplaces and public spaces. Our full-service offering includes hand and toilet hygiene solutions for everything from small washrooms to large sanitation facilities, as well as entrance and floor mat systems for buildings, public facilities, and industrial environments. CWS Hygiene stands for sustainability: thanks to our rental model, we offer customers a circular economy solution and are committed to a healthier and safer future.

CWS currently employs 11,500 people in 15 countries. CWS International GmbH and its subsidiaries are owned by Franz Haniel & Cie. GmbH.

Learn more at: 

Interested?

Then apply now by clicking the "Apply" button and submitting your complete application documents.

Your contact person is Hjalmar van Marle, Recruitment Business Partner | ) – we look forward to getting to know you

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