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Customer Support Representative

4 weeks ago

ClujNapoca, Cluj, Romania Cross Border Talents Full time


Join Our Team as a Customer Support Representative (Croatian) in Romania

Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment and enjoy solving customer issues? If you are fluent in Croatian and English, we have an exciting opportunity for you

Position: Customer Support Representative (Croatian)

Location: Cluj-Napoca, Romania
Employment Type: Full-time
Remuneration: Base salary + performance bonuses

Duties and Responsibilities:
  • Communicate with customers via phone, email, and chat to resolve issues and inform them about product features.
  • Manage customer orders and ensure client retention.
  • Recognize, record, and solve complaints effectively.
  • Proactively suggest process improvements.
  • Adhere to processes and procedures.
  • Update customer database and document activities.
  • Report common issues to the support team for escalation.
Requirements:
  • C1 level written and verbal communication skills in Croatian.
  • B2 level English proficiency.
  • High school diploma or equivalent.
  • Excellent customer service and relationship-building skills.
  • High motivation and enthusiastic approach.
  • Self-organized and able to work in a fast-paced organization.
  • Good numerical and reasoning skills.
What We Offer:
  • Full-time schedule: Monday-Friday, 8 AM - 5:30 PM.
  • Transportation coverage.
  • Attractive remuneration package.
  • Signing bonus
  • 20 days of holidays per year, plus an extra day after one year.
  • Contract for an indefinite period.
  • Comprehensive 5-day training program.
  • Up to 6 months of accommodation if needed.
  • Excellent relocation support
  • Meal tickets (30 RON/day) approx. 150 EUR net/month.
  • Private medical package.
  • Paid professional training.
  • Internal development opportunities.
  • Discounts with our current partners.
  • Gym monthly subscription.
  • Employee assistance/wellbeing program subscription.

Ready to take on this exciting role? Apply now and be part of our dynamic team