Senior Customer Service Representative with German

2 weeks ago

Romania Goodyear Full time €15,000 - €30,000 per year

Senior Customer Service Representative – German Speaker

About Goodyear

We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go.

Why This Role Matters

As a Senior Customer Service Representative , you will manage customer orders and end-to-end Order-to-Cash (OTC) processes in line with Goodyear Dunlop standards. Acting as a Single Point of Contact (SPOC) for customers, you will collaborate with Sales and Supply Chain teams to ensure operational excellence, timely deliveries, and customer satisfaction.

Your contribution will help strengthen customer relationships and support continuous process improvement within a dynamic, international environment.

What You'll Do

  • Manage order entry: receive and process customer orders, provide delivery information, and guide customers through available ordering channels (Customer Service or e-Ordering).
  • Oversee order management: ensure flawless order processing, reliable confirmations, and proactive communication with internal partners to maintain customer trust.
  • Handle quality management: register and manage customer claims in the Quality Management module (QM), ensuring quick resolution and transparent feedback.
  • Coordinate delivery planning: liaise between customers and Goodyear Logistics to schedule deliveries, resolve delivery issues, and agree on service levels.
  • Support first contact resolution: respond to customer inquiries efficiently and log unresolved requests for follow-up.
  • Maximize sales and order fulfillment: contribute to sales campaigns, upselling and cross-selling opportunities, and guide customers through Goodyear's product portfolio.

What You'll Bring

  • Experience: Minimum 3 years in a customer-facing role, preferably within an international environment.
  • Education: Bachelor's degree required.
  • Languages: Advanced proficiency in German and English (spoken and written).
  • Technical Skills: Strong working knowledge of SAP (Order Management & Quality Management) , EDW , and MS Office .
  • Industry Knowledge: Previous experience in automotive or industrial sectors is a strong asset.
  • Soft Skills: Excellent communication, teamwork, problem-solving, and adaptability.
  • Customer Orientation: Ability to build strong relationships and manage expectations effectively.
  • Process Awareness: Understanding of Goodyear's end-to-end supply chain and product portfolio.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.

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Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .

Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

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