Order Management – Senior Process Associate – Portuguese –Hybrid Iasi

Ready to shape the future of work?  

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.  

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

We are inviting you to apply for the role of Order Management – Senior Process Associate – Portuguese – Hybrid Iasi

Responsibilities  
Customer & Order Management

•    Act as the primary liaison between customers, sales teams, brokers, distributors, and internal departments to investigate and resolve complex issues.

•    Ensure accurate processing, shipping, and invoicing of customer orders.

•    Analyze orders for compliance with client requirements and cut-off times.

•    Maintain and update customer master data, including new account setups and changes.

•    Use client-specific tools to manage daily operational tasks and ensure service delivery meets agreed metrics.
Reporting & Documentation

•    Prepare and submit monthly reports and audit-related documentation.

•    Assist the Assistant Manager in compiling and submitting reports.

•    Ensure compliance with internal accounting controls (SOX).

•    Create, update, and maintain Standard Operating Procedures (SOPs) and working procedures.

Cross-functional Support

•    Support credit control activities in collaboration with the Assistant Manager.

•    Respond to ad hoc requests from business groups and local units.

•    Identify and communicate opportunities for continuous process improvement and innovative solutions.
Team Collaboration & Training

•    Train and mentor junior team members on daily tasks and procedures.

•    Maintain and develop strong relationships with relevant markets and major customers.

•    Act as a bridge between customers, outside sales, and internal departments to ensure alignment and issue resolution.

Qualifications we seek in you 
Minimum Qualifications

•    University degree required (preferably in Economics, Business, or related fields)

•    Advanced proficiency in Portuguese (C1) 

•    Good communication in English

•    Strong working knowledge of Excel and SAP

•    Relevant experience in OTC, Order Management, Supply Chain, or Logistics
Preferred Qualifications

•    Previous experience in a multinational or corporate environment

•    Strong interpersonal and stakeholder management skills

•    Proven ability to handle complex issues and drive process improvements

•    Experience with audit compliance and reporting (e.g., SOX)

Why join Genpact?  

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.  
 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.