Senior Professional Services Software Engineer

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Join a dynamic global team at 8x8, where you'll design and deliver custom-built integrations and enhancements for our award-winning suite of cloud communications solutions—including UCaaS, CCaaS, CPaaS, and AI/ML-powered technologies.

As a Professional Services Software Engineer, you'll work closely with enterprise clients to integrate 8x8 with CRM platforms, workforce management tools, conversational AI, and other third-party applications.

Your experience in software development, deep understanding of contact center and telecom technologies, and proficiency in conversational AI and NLP will enable you to build high-impact, customer-specific solutions that extend the power of our platform.

Key Responsibilities

• Customer-Facing Engineering: Partner directly with 8x8 solution architects and our enterprise clients to gather requirements, design solutions, and deliver integrations aligned to Statements of Work (SOW).
• Solution Development: Build/Scope and implement custom applications and integrations using 8x8 APIs and third-party tools.
• Project Delivery: Manage deployment and configuration of 8x8 systems, ensuring successful implementation across complex environments.
• Stakeholder Communication: Present solutions clearly to a range of stakeholders—from technical teams to executive leadership.
• Business Contribution: Support the achievement of professional services revenue goals and contribute to solution profitability.

Core Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technology field.
• Hands-on experience with scripting languages including, PHP, and JavaScript.
• Strong understanding of RESTful APIs and integration methodologies with third-party systems.
• Experience with NLP and conversational AI/ML solutions (chat and voice).
• Professional communication skills and comfort in customer-facing roles.
• Familiarity with CRMs such as Salesforce, Service now, or MSDynamics

Preferred Qualifications

• Familiarity with Java is a plus.
• Background in contact center technologies, VoIP, and video conferencing platforms is highly desirable.
• Experience configuring 8x8 systems and scripting integrations.

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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