Support Analyst FPR

2 weeks ago

Bucharest, Bucureşti, Romania Be Shaping The Future Full time €40,000 - €60,000 per year
About the job Support Analyst FPR BN8)

The main mission of the Financing department is to support equity derivatives and fixed income trading desks on their market activities by offering technology & operational expertise to support the development initiated by these businesses. The applications which you will oversee cover various areas of the financing chain: counterparty risk management, collateral assets optimization, prime brokerage (synthetic and cash) back office operations.

Specifically, you will be required to:

Daily support tasks (90%):

· Technical and functional support of the production, features and data flow explanations;

  • Monitoring and request / Incident management, crisis management if needed;
  • Support and coordinate L2/L3 activities, work closely with L1/L2/L3 world wide teams to ensure efficient processes, pick-up calls on a shared hotline, user onboarding and offboarding
  • Knowledge transfer for new joiners and users;
  • Drive innovation and contribute with new ideas for the existing architecture, services and processes;
  • Maintain a close relationship with the international team and ensure the delivery of high quality of production;

· Supervise application lifecycle and manage application events such as audit, disaster recovery events

Release management (5%):

· Study release impacts on production;

  • Install applicative packages coming from development team on pre-pre-production environment;

· Install new version in production and ensure post deployment checks.

Continuous improvement (5%):

· Reach for a full automation of manual tasks, delivery process and monitoring

Profile
  • Finance functional knowledge or technical background in SQL and/or Unix;
    • At least 2-3 years experience in support;
    • Good command of English, both written and spoken. French would be a plus.
    • Good analytical skills and ability to summarize key messages;
    • Good communication skills, adaptability and self control;
    • Client-driven approach & service oriented;

    · High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit.


Schedule: shifts: ; , on rotation) and 1/2 day in weekend/month to cover associated week-end activities & bank holidays - on rotation RO + PAR)

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