Scientific System Analyst

This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.At JTI we celebrate differences, and everyone truly belongs.46,000 people from all over the worldare continuously building their unique success story with us.83% of employees feel happyworking at JTI.To make a difference with us, all you need to do is bring yourhuman best.What will your story be? Apply nowLearn more: Please apply by 19 December 2025Scientific System AnalystThe position exists to provide expertise in the application/process specialization to support the daily operations and effective performance of the Scientific and Regulatory Affairs (SRA) business solutions (application/support maintenance). In this respect, you will be responsible for the resolution of minor and complex incidents & change/service requests and deliver timely and quality solutions to the users while at the same time ensuring that they utilize the full application potential.Upon request, you will be part of a specific approved project as a customizing expert.PositionProvide application support for both Production and Development through the resolution of minor and complex incidents & change/service requests, having ownership of the application support requests coming from the Global Service Desk (GSD)Develop relationships with customers to understand their needs and priorities, and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the applicationAssist the Business/Process Expert in redesigning or adapting business processes to a change request and ensure the alignment of the request to the GRMSupport the Business/Process Expert in designing specifications, testing, and implementing business process changesMaintain up-to-date, appropriate documentation in the scope of responsibility, which includes BPMLs, Process flows, Enterprise structure, and CC operational proceduresTake a permanent effort in keeping the End Users up-to-date and knowledgeable of the systems and business processes / best practicesProvide knowledge transfer and best practices (global processes) to end-users through support/change request resolutionAnalyze the requests coming from the Business Expert/team Lead and assist the Business Expert in the analysis of the feasibility of this business request in the context of the standard application solutionRequirementsUniversity Degree or equivalent2-4 years of working experienceFluent English (written & spoken)Business experience in a Scientific environmentBackground in IT Business AnalysisExposure to IT Application support and customer service in a global and multicultural environment is a strong advantageExperience with Microsoft SharePoint and genAI is a big plusWhat To ExpectExpect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.Are you ready to join us? Build your success story at JTI. Apply nowNext StepsAfter applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.