Quality Assurance Lead

Responsibilities
The Quality Assurance Lead is responsible for overseeing the activity of the Quality Assurance team, implementing and maintaining an effective quality testing system for the processes delivered by the operational teams, in alignment with the quality assurance framework, methodology and organizational norms. Works in close collaboration with clients and internal teams to improve quality, by analysing data, identifying risks and opportunities for the improvement, recommending solutions and creating effective action plans.

Specifically, you will be required to:

• Manage and mentor the Quality Assurance (QA) team, responsible for different processes across the Know Your Customer Utility business line;
• Effectively coordinate the daily activity of the QA team based on the defined framework, driving accountability to meet KPIs and performance goals, adding value to clients and operational teams in all quality related areas;
• Ensure strict compliance with Group's norms and procedures, KYU policy and other rules governing the operational processes;
• Promote a proactive and sustained quality assurance approach and encourage the sharing of good practices;
• Evaluate and understand customer needs and requirements to develop effective quality control processes;
• Collaborate with operational staff to establish quality control procedures, standards and systems;
• Formulate strategies to increase productivity and optimize QA processes;
• Identify quality improvement opportunities by analysing quality data and addressing main issues affecting the operational teams, identifying risks and proposing mitigation plans ;
• Perform regular analysis of QA process and activity against norms to ensure full alignment;
• Ensure standardization of tools and procedures across utilized in the QA team;
• Prepare and participate in internal and external audits related to Quality Assurance;
• Prepare management reports / presentations and share them in meetings dedicated to quality control.

Profile required

• Team management experience - minimum 2 years;
• Experience in quality control (Quality Assurance) - minimum 3 years;
• Previous experience in KYC / banking industry / shared services is an advantage;
• Good level of French (English– is an important advantage);
• Excellent communication and leadership skills;
• Decision making skills;
• Particular attention to details and a results-based approach;
• Technical competence: the ability to use various programs / software and to generate reports;
• Ability to analyse data and review processes and provide actionable insights;
• Willingness to help other departments develop value-added solutions and activities ;
• In-depth knowledge of performance matrices;
• Good PC knowledge, especially Office;
• Organizational skills and time management;
• Diploma in management or training in proximity management is a advantage;
• Knowledge of data visualization applications is an advantage.

Why join us

SG GSC is a
Great Place to Work
certified company. If you feel like ambitiously pursuing your goals, then you have come to the right place.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & work-from-home options;
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

Diversity and Inclusion

We are an
equal opportunities employer
and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and
promoting all talents
, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.