Fusion Cloud HCM Functional Consultant

Who is Customer Success Services?

First of all, the Oracle Customer Success Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.

Being part of Customer Success Services organization, you get an opportunity in the lifecycle management of the solution. As customers' operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichment to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s)

Lifecycle management

As customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution-we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI's.

Responsibilities:

• This position is for an experienced professional with a hands-on functional background in the Oracle HCM Cloud (SaaS).
• Ideal candidate understands not only the concepts of Human Capital Management but also how they apply to the day-to-day processes of a Production business environment.
• Responsible for supporting critical business operations.
• Works independently to provide quality services to multiple customer engagements.
• Performs varied and complex duties and tasks that need independent judgment to support Oracle products and technology to meet customer needs.

• Applies Oracle methodology, company procedures, and leading practices.

Requirements:

The ideal candidate will typically be expected to demonstrate the following qualities:

• Good techno-functional skills in Oracle Fusion Applications in Human Capital Management area
• Should be expert on Fusion HCM SaaS following modules or a combination there of: Talent, Learning, Oracle Recruiting Cloud (ORC), Core HR
• Should have strong customer facing skills.
• Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business.
• Excellent team player, willing to learn new technologies & problem-solving skills.
• Strong organization skills, detail oriented & communication skills.
• University degree, with post graduate technical or management qualifications.
• Foreign language proficiency in German and English.

Responsibilities: 

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

#LI-MM4

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Career Level - IC4