Associate Technical Support Engineer

2 weeks ago

Timișoara, Timiş, Romania The Access Group Full time €15,000 - €25,000 per year

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you.  There are plenty of other perks. Apply to find out more.

About you: 

You are excited about working for a best in class, fast growing Software house and solve business-critical problems for our customers. You have strong analytical and problem solving skills and are a creative thinker. You are passionate about software and its potential to move organizations forward through innovation. You also have the desire to help your customers by giving them a best in class service.

Day-to-day, you will:

Deliver exceptional customer service and product support through chat, phone,
and email, adhering to SLA milestones


• Accurately manage the case management system, recording and resolving or
escalating queries as needed


• Proactively enhance customer experience by identifying trends, researching
challenges, and creating solutions


• Promote the Customer Success Portal, assist with registrations, and maintain
Knowledge Base articles to meet and exceed service standards

Your skills and experiences might also include:


• Develop comprehensive knowledge of the software and quickly grasp technical concepts and new functionalities


• Demonstrate flexibility, pragmatism, and effective self-planning to adapt to
shifting priorities


• Act as a role model, promoting best practices and a positive working
environment, while delivering high-value, efficient, and effective business
outcomes


• Exhibit strong communication skills, maintaining a calm and professional
demeanor during challenging queries, and work enthusiastically as part of a team

What are we all about? 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. 

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. 

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.   

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