Customer Care with English

5 days ago

Otopeni, Romania Klass Wagen Group Full time 24,000 - 72,000 per year

Location: Full remote work

Schedule: 4 days work, 2 days off

Day shift: 9:00-19:00

Night shift: 19:00-05:00

Break: 1,5h

What we offer:

  • Full remote work;
  • Salary up to 6000 RON (fixed salary + meal card + performance bonuses);
  • Work equipment;
  • Free library subscription to Bookster;
  • Discounts on our service for renting a car;
  • A friendly team;
  • Managers who care about the welfare of our employees and help them whenever they can, both personally and professionally;
  • Opportunities for professional growth and development.

Responsibilities:

  • Contacting customers by phone or e-mail, regarding their feedback about the company's services;
  • Resolving complaints and challenges from customers, redirecting the situation to the head of the department or another department when necessary;
  • Improving relations with customers and their loyalty through interaction on social media channels (Facebook, Instagram);
  • Review Hunter – searching and responding to comments or reviews posted on the internet;
  • You close sales and update information in the system, following internal procedures;
  • You actively contribute to reaching the monthly sales targets;
  • You present the company's services in a clear, professional, and transparent manner;
  • You provide support to clients before, during, and after the contract is signed;
  • You collaborate with other departments to ensure an efficient flow of information;
  • Patience, empathy, and the ability to explain clearly;
  • Self-motivation, resilience, and openness to learning and development.

Requirements:

  • No experience is required, though 6 months of experience in a similar role would be an advantage;
  • English and German at an advanced level (written and spoken). Knowledge of the English language is a plus;
  • You should enjoy talking to people (by phone and email); it should be easy for you to communicate with your new colleague;
  • Enjoy interacting with customers, even those who are challenging;
  • Be patient to explain and help even those who "understand" more difficult;
  • To know what the sense of duty means, to be calm only when you know that you have finished your work;
  • You are self-motivated, you get over a failure quickly, and you just learn the lesson.

Why Klass Wagen?

Join us in shaping the future of Car Rentals

A World of Opportunities: When you join Klass Wagen, you're not just an employee; you're a valued contributor to our vision of affordable and reliable transportation for all. We offer an environment where your ideas are heard, your growth is nurtured, and your ambitions are supported.

Values That Drive Us: At the core of our success are values that guide every aspect of our business. Integrity is our compass, ensuring that every interaction is marked by transparency and trustworthiness. Ambition fuels our determination to continually innovate and surpass expectations. Professionalism is our commitment to delivering the highest standards of service. Fellowship forms the strong bonds that unite us as a team.

15 Years of Excellence: With a rich history spanning over a decade, we've fine-tuned our expertise and cultivated a reputation for exceptional service and unbeatable prices in Romania, Hungary, and Portugal.

Are you ready to steer your career toward excellence, integrity, and a brighter future in the car rental industry?

Together, we'll drive change and create a future where affordability meets quality. Join us today

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