Team Lead People Operations

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

Role Accountabilities

• Lead and manage a global People Operations team of 5-8 HR junior specialists in providing HR administrative support to the Business, HR Teams and employees in multiple countries in Europe (German speaking markets)
• Monitor the team's effectivity and performance through HR Help Desk reports and metrics, this will include the following. o Efficient SR Triaging o Adherence to SLA o Reopened SR's 
• Conducts audits to ensure that the team is following the Global and Local KBA's in processing requests and identify process improvement opportunities
• Promote teamwork collaboration through regular catch ups and team meetings
• Perform the Line Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one to one meetings and regular employee reviews, according to the GPS-cyclus of Arcadis
• To take significant part on the onboarding of GPSS new joiners by conducting team induction, goal setting and integrating the team's norms and best practices. · Promote knowledge sharing within the team and drive a goal-oriented culture and a service level mindset
•  Maintain the highest standards of compliance, data privacy, and confidentiality, proactively identifying and mitigating risks to ensure strict adherence to all internal and external policies
• Take the lead role in resolving escalated issues through Root Cause Analysis and provide corrective/preventive actions
•  Effectively delegate tasks to team members and implement an effective task monitoring process with regular review and reporting
•  Maintain a good working relationship with in-country People Services team leads, HR Business Partners, Centers of Excellence and other groups that may impact service delivery and operations 
• To participate in Management meetings to plan and co-ordinate operational priorities with Service Delivery Manager 
•  Proactively recommend areas for improvements on ad-hoc projects alongside People Team with a particular focus on process improvement in the GPSS team 
• Taking a leading role in new system/ ways of working initiatives, including preparing for and implementing the changes.

Qualifications & Experience

• Graduate of any degree 
•  3-5 years of experience in Customer Centric work environment (HR-BPO would be an advantage) 
•  Experience in managing a team is preferred 
•  Knowledge in HR practices and HRIS is an advantage (preferably Oracle) 
•  Language skills: English and German (C1 level)
•  Ability to easily adapt to the organization's work rules and processes 
•  Ability to prioritize and finish workload in a fast-paced work environment 
•  Confident in dealing and communication with employees at all job grades, from Entry level to Executives. Technical Skills: 
•  Proficient computer skills: Microsoft applications, HRIS, and Dashboards Soft Skills
•  Strong Management skills and able to develop professional relationships with peers and direct reports. 
•  Willing to help and develop staff through guidance, coaching and effective feedback
•  Collaborative and ability to teach and empower others
•  Actively employ, share and contribute to the company's knowledge base 
•  Fluency speaking English and a minimum of 1 additional European language and demonstrates effective communication skills both verbally and written
•  Excellent analytical and problem-solving skills.
•  Ability to make decisions on behalf of the team.

Recruitment agencies need not respond. Details from this vacancy are not to be used for marketing purposes.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.