
System Development Engineer
1 week ago
Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution
• Diagnose and resolve complex production software issues across multiple products and services
• Perform comprehensive troubleshooting and root cause analysis for technical challenges
• Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance
• Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting
• Maintain and configure software systems in staging and production environments
• Implement fixes and enhancements for internally developed software applications
System Operations and Monitoring
• Design and implement monitoring solutions to ensure system reliability and performance
• Manage software deployments and support infrastructure in AWS and web technology environments
• Create and maintain system and support status reports
Team Collaboration and Knowledge Management
• Coordinate support issue handoffs within the team
• Develop and contribute to a comprehensive team knowledge base
• Collaborate with cross-functional teams to improve operational excellence
Product and Service Ownership
• Take ownership of digital products or system components
• Ensure adherence to service level agreements (SLAs)
• Coordinate customer notifications and workflow management
Basic Qualifications:
- 3+ years of experience in automating, deploying, and supporting large-scale infrastructure
- 3+ years of experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- 3+ years of experience with Linux/Unix
- 3+ years of experience with CI/CD pipelines build processes
Preferred Qualifications:
- 3+ years of experience with distributed systems at scale
- 3+ years of experience with PowerShell (preferred), Python, Ruby, or Java
- 3+ years of experience working in an Agile environment using the Scrum methodology
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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