Solution Owner, CRM Enablement

Danfoss is looking for a strategic and experienced Solution Owner in CRM area. This pivotal role is responsible for managing the lifecycle of CRM solutions, from development and implementation to ongoing maintenance and optimization. The solution Owner ensures CRM solutions deliver the required performance, security, compliance, and cost-efficiency. You will act as the technical steward of the solutions, ensuring its long-term health and viability.

You will be part of the Digital Customer Experience (DCE) team, with more than 125 international colleagues, where we develop, support, and lead the digital customer experience in Danfoss. We connect business needs and IT into digital solutions.

The position is opened in our locations in Hungary, Poland, Romania, Slovenia and Croatia. The job shall be hybrid.

• Solution Lifecycle Management: To oversee the entire lifecycle of the solution, from planning and development to implementation, maintenance, and eventual retirement.
• Continuous Improvement: To stay up to date with the new releases and industry trends; to proactively identify opportunities to optimize and enhance the CRM platforms to drive efficiency and innovation.
• Performance Monitoring and Optimization: To establish and monitor key performance indicators to measure solution success and identify areas for improvement.To continuously optimize the solution for performance, scalability, and reliability, proactively addressing performance bottlenecks.
• Security and Compliance: To ensure the solution adheres to all relevant security, compliance, and regulatory standards.To implement and maintain security measures to protect sensitive data and systems, collaborating with security teams as needed.
• Cost Optimization: To monitor and optimize the Total Cost of Ownership of the solutions, including licensing, infrastructure. To optimize license utilization, identifying opportunities for cost reduction.
• Collaboration and Communication: To work closely with Product Owners, Architects, Business analysts, Developers, and support teams to ensure smooth solution delivery and ongoing maintenance.

• Bachelor's or master's degree in computer science, Engineering, or a related field.
• 7+ years of experience in a solution owner role, with a strong focus on Salesforce CRM.
• Solid understanding of IT infrastructure, software development lifecycle, and relevant technologies
• A strong technical background and deep expertise in the Salesforce platform, including Sales Cloud, Service Cloud, and underlying platform capabilities (e.g., automation, data model, security).
• Previous hands-on development experience on the Salesforce platform (e.g., Apex, LWC) is a significant plus.
• Proficiency in written and spoken English.

On the personal side:

• Ability to engage in technical discussions with architects and developers.
• Has a strong sense of responsibility for delivering results.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits on top of the salary such as annual bonus, paid pension plans, personal insurance, and more, depending on the country of employment. More detailed information shall be provided during the recruitment process.

If this role excites you, we'd love to hear from you Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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