Associate Technical Account Manager

We are a software development company where people, passion, and technology come together to shape the future of real estate through our own innovative products.

In 2025, we're proudly celebrating 15 years of Yardi Romania in Cluj-Napoca  Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we're connected to a network of over 45 offices and 9,000+ colleagues across the globe. 

Our success is driven by a diverse team of more than 1,300 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more. Think you'd be a great fit? Join #TeamYardi.

Join our dynamic team in Cluj, where you'll collaborate closely with colleagues in the US and Pune to drive innovation and enhance user experiences. As part of this team, you'll learn front-end functionality of Yardi products like CRM IQ and Voyager 8, helping configure and optimize their settings. You'll play a key role in training Virtuoso, Yardi's AI-driven chat assistant, to provide intelligent and helpful responses.

The primary responsibilities include live chatting with CRM IQ and Voyager 8 customers via the Intercom app, as well as coordinating and conducting calls with colleagues for escalations, but only in exceptional cases. Please note, even though this position involves Live Chat support, exceptional English speaking and writing skills remain a key requirement.

Career Path: We provide extensive opportunities for career growth, including transitions into roles such as TAM, Senior TAM, Technical Analyst, Senior Technical Analyst, QA positions, and leadership roles.

This position has a fixed schedule, Monday – Friday, 11:30 am – 8 pm.

This hybrid role requires working from the office at least once a week, so please take into account that you should be based in or near Cluj-Napoca.

• A bachelor's degree in a related field is preferred but not required;
• Fluency in English;
• Strong communication skills;
• Client management skills are considered a plus;
• Strong analytical and problem-solving skills;
• Ability to quickly learn new technologies and processes;
• Excellent organizational skills;
• Ability to work independently and as a member of a team;
• SQL experience will be put to good use.

It is considered a plus:

• Experience working with Voyager

• Live chat with customers on issues they are facing;
• Resolve the client user's issue;
• Communicate with our internal specific support teams, when needed on cases and escalations;
• Run SQL queries in client's database tables.

• A flexible hybrid work setup that blends the best of remote and office life.
• Up to $2,000 per year reimbursed for eligible learning and professional development expenses.
• 40 RON/working day meal tickets (taxable according to current legislation).
• Up to 26 vacation days to recharge your energy, based on tenure.
• Comprehensive private medical insurance (including dental care, physiotherapy & psychotherapy) for you and your dependents.
• Up to 20 days of EU remote work per year, subject to current policy.
• Annual salary review to keep it in line with your performance and industry changes.
• The possibility of a yearly bonus through our profit-sharing program.
• Life insurance for you & global travel insurance for you and your family.
• Currently granting a fixed monthly Work/Life Stipend for your well-being activities.
• Discounts at gyms, restaurants, and other service providers.
• All necessary equipment provided for both home and office setups.
• A modern, central workspace @ The Office in Cluj-Napoca, with an open-air terrace and game rooms to unwind.
• Fresh fruit, snacks, and specialty coffee available daily at the office.
• Engaging office events, themed parties, and team buildings.